Customer Service Sales

Laurie Howson Laurie

L.Howson

Hoffman

Estates, Il 60169

(847) 361-

1629

Objective

Seeking a position where my skills and experience can be utilized and

challenged with the opportunity for growth and advancement.

Qualifications

Offering over twenty years of experience encompassing successful sales,

marketing,team player, leadership and service capabilities.

Work History

Offering twenty years of sales (b2b,emerging markets,restaurants

etc),customer service, marketing,training department,presentations with

travel, trade shows and on several focus groups.

December 2007 to Present : Sears Home Services: Route Specialist

To manage the daily activities necessary to create and maintain routes

that are efficient for the scheduled day,require minimal technical

intervention, minimize costs to the business and ensure promises to the

customers are kept.

My last place of employment was Morgan Stanley/Discover Card- Left after

seventeen years due to a re-organization:

February 1990 thur June 2006

August 1998 to June 2006 Sales and Service Executive

Field Position

Represent Discover Financial Services to merchants within a large

geographic territory. Achieve corporate sales and service objectives.

Develop and implement strategies and tactics to maximize and increase

Discover Financial Services transaction processing market share.

Accomplished via outlet and total solution acquisitions, activation,

problem resolution and retention. Possess expert knowledge of territory

accounts, competitive environment and business dynamics within a defined

territory. Took over the Chicago North downtown territory in 2001 and have

signed numerous large volume accounts, such as Broadway in Chicago,

bringing in millions of dollars to make our company goal. Currently

working with chambers,and I sit on the board for River North Association.

I negotiated and received a twenty five thousand check for River North and

will continue to have Discover Card grow in the Chicago area. Successfully

demonstrated leadership skills in a team environment and currently

negotiating a bank referral with North Bank for our entire team. I have

signed over 250 mid-tier merchants since January 1,2005, which is creating

a large volume for Discover Network and for myself. Work closely with the

marketing department on using all marketing tools to meet and sign large

merchants . I am a strong team player who consistently is brain storming

and meeting with co-workers on new ideas to sign business.

July 1997 to August 1998 Service Representative

Field Position

Maintained merchant relationships within a large geographical territory.

Trained merchants on procedures and equipment ensuring proper activation.

Exhibited strong problem resolution abilities satisfying all merchant needs

. Generated new merchant leads for Sales Representatives. Ensured prominent

signage placement at all merchant needs. Promoted credit card processing

program to existing merchant customers.

June 1996 to July 1997 Merchant Full Service

Representative

Went through extensive training on MIR and TIR for merchant full service

area. Responsible for handling any type of a call from a merchant calling

in. Provided wonderful trouble shooting for all types of credit card

machines and did extensive training for these machines as well. Supported

wonderful customer service for our merchants with explanations of our

statements and handling all types of issues the merchants had. Assisted the

training department with all new hires in the Tir area of learning how to

trouble shoot our terminals and take incoming calls with excellent customer

satisfaction.

February 1990 to June1996 Card member Collections Scottsdale

AZ. Operations

Worked as a phone representative for level one,two and charge off

collections.

Senior Collections Specialist - Responsible for collecting on cardmembers

that are one hundred and twenty days deliquent and beyond. In this area we

not only were responsible for collecting on accounts, but to use our fast

data program to do extensive skip tracing to find non -paying card members.

Learned to network with other banks to help in assisting new information on

our cardmembers as well.

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