Project Management
Resume:
JUDY V. PATEL
**** * ********** ***** ************, Missouri 64055
314-***-****(****.***********@*****.***
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INFORMATION TECHNOLOGY Award winning progressive growth management
professional with 7+ years experience in software development to include
requirements gathering, analysis, system test planning/validation and real-
time production support. Poised and outstanding project leader; able to
coordinate and direct all phases of project-based efforts while managing,
motivating, training and guiding teams.[pic]
AREAS OF EXPERTISE:
Software Development Lifecycle
Requirements Gathering
Project and Impact Analysis
System Test Planning and Validation
Test Director, test case writing, break/fix
Match Audit, Interfaces
Flow Charts
TECHNICAL PROFICIENCIES:
Languages: SQL, JAVA, HTML, Visual Basic and Q Basic
Mainframe: TSO and Attachmate
Tools: MS Visio, MS Office Suite, MS Access, MS Project, Business Objects,
Use Case Design, Adobe Acrobat, Vantive Defect Management, Express One,
Photoshop
Operating Systems: Windows 3.1, 95/98 NT 4.0/2000/2003, ME and XP
Other: ITX Platform and PILAT Systems
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EDUCATION
Bachelors of Science-Business Administration
Major-Management Information Systems and Marketing
2003
ST. LOUIS UNIVERSITY, Saint Louis, Missouri
Service Leadership Program 2003
ST. LOUIS UNIVERSITY, Saint Louis, Missouri
Masters of Business Administration
Completion Date Spring 2012
PARK UNIVERSITY, Parkville, Missouri
FOREIGN LANGUAGE
French
Tamil-Fluent
AWARDS
SBC Individual Discretionary Award
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PROFESSIONAL EXPERIENCE
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AT&T Services Inc, Kansas City, Missouri
October 2008-Present[pic]
Manager, Video Operations
Manage and monitor-National Ad Insertion Project U-Verse which includes ITX
platform and PILAT systems for live events and programming of 54 networks
for successful ingestion of ad insertions. Ensure strategic direction of
project in accordance with AT&T goals and objectives
. Performed successful ingestion of 30 and 60 second spots averaging 20
spots weekly to promote original programming and channel brand
identity guaranteeing pristine ingestion
. Supervise and train employees on proficient ingestion to ensure and
maintain AT&T company standards of quality guidelines
. Perform network quality control minimizing network costs of aired ad
spots
. Trouble shooting reporting, documentation and analysis of playlists
failure and interruptions
. Acquired professional knowledge of ITX platform and PILAT systems
collaborating with subject matter experts for creation and
modification of playlists for successful ad insertions to ensure
accurate media viewership
ACCOMPLISHMENTS:
> Achieved and exceeded metric goal of 95.75% successfully at 96.14%
maintaining video standards and guidelines in parallel with corporate
internal clients in Customer Care, Labs, Marketing and Sales
maximizing results nationally
> Established and overseer innovative workflow solution collaborating
with vendor OMNIBUS for ad playlist accuracy resulting in a 97% metric
success rate
> Implemented and established daily metric report of actual played
insertions enlightening Director and Assistant Vice President
JUDY V PATEL
AT&T Services Inc, St. Louis, Missouri January
2008-October 2008
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Senior IT Analyst-Business Analyst/Implementation Lead
Led and collaborate with multiple internal clients to resolve U-Verse key
system work flow issues in synchronizing data utilizing OMS and OVALs and
others gaining a 99% order success rate
. Engaged in efforts with subject matter experts to learn nuances of U-
verse network workflow creating proactive access of current U-Verse
production systems enhancing communication efforts with upper
management
. Managed and led weekly meetings to resolve and reduce fall out of U-
Verse orders to obtain short term and long-term resolutions
. Reported and documented all major U-Verse network dysfunctions to
upper management outlining and detailing resolution
. Combined efforts with testing teams to review use cases to ensure
comprehensive testing of detailed requirements and the integrity of
product quality to end-users
ACCOMPLISHMENTS:
> Created detailed requirements and explored definitive resolution
collaborating with Development, Project Management and Release
Management on customer impacting orders of U-Verse fall out orders to
ensure a decrease in margin of error
AT&T Services Inc, St. Louis, Missouri May
2006-January 2008
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Senior IT Analyst-Project Analyst/Requirements Analyst
Collaboratively prepare detailed business and technical requirements in
order to ensure accuracy, completeness and timely submission of documents.
Review vendor documents to include detailed functional specifications
. Facilitated and coordinated meetings for Project Lightspeed in Unified
Requirements and Design sessions
. Effectively managed requirement sessions coordinating supporting teams
to ensure deadlines, quality standards, business client and IT
expectations were fulfilled providing clear and precise results
. Liaison between IT and business clients to ensure client satisfaction
and increase client confidence
ACCOMPLISHMENTS:
> Trained new requirements and design process participants on standard
operating procedures for Unified Requirements and Design sessions to
approximately 300 people
> Requirements lead of project planning, estimating, scheduling,
coordinating, tracking, monitoring and directing activities throughout
the Unified Requirements and Design Sessions
AT&T Services Inc, St. Louis, Missouri January
2005- May 2006
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IT Analyst-Application Support
Led and directed test planning, estimating, and scheduling, coordinating,
tracking, monitoring and directing support activities for the BTP
application within the assigned timeline. Lead point of contact and
liaison for BillTrak Pro Application and vendor. Managed enhancing,
maintaining, sustaining of the BTP application.
. Ensured BTP application met or exceeded established objectives
according to client and IT Leadership expectations
. Created strong working relationships with Client teams across the
entire AT&T organization, including 3rd Party Vendor, application
development, software requirements and project management teams
. Managed statuses, issues, change requests, risks, trouble tickets and
escalations with Vendor, TEOCO with quality and timeliness
ACCOMPLISHMENTS:
> Achieved a complete and full understanding of the BTP application and
process flow identifying exact areas for process improvement,
troubleshooting, problem solving and implemented action in those areas
without prior training of roles and responsibilities of position
> Trained and developed an average of 50 design process participants
monthly and quarterly on new requirements of standard operating
procedures and best practices of BTP application
AT&T Services Inc, St. Louis, Missouri June
2003 - December 2004
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IT Associate Analyst - Requirements Lead
Supported client organizations to gather user requirements, formulate
project definition, and develop alternative solutions to business/system
proposals. Collaborated across multiple IT organizations/functions on
business strategies and functional/business architectures impacting
Division /8th ROA billing
. Integrated IT solutions into business process designs and collaborated
with development teams to ensure successful completion of assigned
software development activities
. Requirements lead on multiple concurrent small to large projects
spanning multiple functional areas, while using appropriate IT
methodology
. Created strong working relationships with Client teams across the
entire AT&T organization, including 3rd Party Vendor, application
development, software requirements and project management teams.
. Managed statuses, issues, change requests, risks, trouble tickets and
escalations with Vendor, TEOCO with quality and timeliness
ACCOMPLISHMENTS:
> Wrote business and technical requirements for test cases for IT
functional methods of small and large projects
> Contributed to the development of approximately 100 test cases that
match user requirements and deadlines
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