Project Manager Engineer
Resume:
T. Chris Minor
Sacramento CA
*.*.*****@***.***
SUMMARY EXPERIENCE
15+ years experience in the Communications Electronics field.
10+ years in Information Systems Support, working with personal computers,
LAN systems, and Main Frame computers operating in a NT, Unix, VAX, Active
Directory and Internet environments.
TECHNICAL EXPERTISE RELATING TO YOUR POSTION OPENING:
. Extensive Knowledge of Windows OS's including NT/2000/XP Pro/Vista/Win
7 and 2000 - 2008 server.
. Can work independently with a minimum of guidance.
. Has demonstrated skills providing Desktop Support to both experienced
and novice computer users.
. Experienced in software and hadware installation and configuration of
the MS Office suite
. Can provide support to desktop users, in a face to face, or in a phone
environment.
. Able to quickly adapt to new work environments and job requirements.
. Experienced in building and configuring computers, switches, printers,
PDA's and cell phones.
. Has experience in trouble shooting and repairing both desktop and
Server systems from Dell, Compaq, HP, and generic clones.
WORK EXPERIENCE
Software Test Engineer, Synergex International Inc
Gold River, CA. Jan 2004 to Dec 2008
At Synergex, I provided testing and evaluation of the company's Windows
Software Development Environment called Synergy (based on the Slick Edit
shell). I reviewed Software development documents, to identify upgrades and
changes in to their software code. Then, developed test procedures to
exercise the changes, and provide feedback to the Software Develop
Engineers to correct any detected bugs. I also supported Synergex's two
person IT Dept. They used me to augment the IT shop's ability to provide
timely repairs and maintenance to their desktop assets, and maintained
software configurations for their desktops as well. I was laid off from
this position in December of 2008 when the company did some belt tightening
to their staffing when the software market went flat.
. Evaluated Software upgrades and patches.
. Provided Desktop Support resolving user problems with computer
configurations, and Microsoft Office, and other development
applications (.net).
. Used Symantec Ghost to create PC system images, maintained a library
of images for reinstall of desktops and laptop systems.
. Used VMware to create multiple virtual PC's and servers for our Test
Environment.
T. Chris Minor PAGE 2
WORK EXPERIENCE (Continued)
Help Desk Coordinator, Sutter Roseville Medical Center
TEKSystems Inc. Oct 2003 to May 2004
This position was a 6-month contract I with TEKSystems to provide Help Desk
support to Sutter Health's Roseville Medical Center. Entering this position
was a big challenge to me professionally, I had very little background
supporting Healthcare systems. I had to assimilate a wide range of
subsystems that I had to support. I made the transition quickly, and within
a week was supporting the client's 1200+ desktops, and over 200 printers,
six mainframe systems plat formed on HP, DEC, and IBM AS400 Servers, and
Dell Windows Servers.
. Quickly assimilated complex network infrastructure.
. Resolved user problems in Windows as well as mainframe/terminal
interfaces.
. Used Symantec Ghost to configure new PC systems to roll out e-patient
systems.
. Developed quick reference documentation to be used by other desktop
support personnel.
. After 4 months in the position was assigned the Lead role Help Desk
Coordinator.
Network Administrator, Sacramento District Attorney
Ciber Inc. May 2000 to July 2003
Hired as a computer setup and support technician in May of 2000, I provided
support to 500+ users working at a central and multiple remote sites, for
the Sacramento County District Attorney's office. In December of 2000 I was
promoted to the Network Administration section, and was tasked to be the
Project Manager for the installation, and migration, of the DA's Office to
Microsoft's Exchange 5.5, from a Dec Vax based e-mail system Then served as
the E-Mail administrator for 3 years with no down time.
. Worked as Project Manager creating system Installation Plan and
Procedures.
. Responsible for creating master Ghost Images for various hardware
configurations.
. Created Test environment to mirror the DA's Network Environment for
upgrade evaluation.
. Developed Procedures for the Active Directory migration strategy.
Technical Support Representative/Assistant Network Administrator
Calweb Internet Services, Sacramento, CA June 1996 to
October 2000
This was a night job I worked in addition to my daytime position at
McClellan AFB (see next experience block). In this position, I provided
telephone support to the 7,000+ customer base of this state wide ISP
(Internet Service Provider). In addition to providing Tech Support on the
phones, I was responsible for creating and updating user account
information as well as monitored both UNIX and NT Servers functions.
. Able to Visualize customer's problems from only verbal clues, then
provided corrective actions. (Great Win GUI awareness).
. Ability to work with people with varied social backgrounds and varied
levels of computer skills.
. Operated as a Shift Leader supervising up to 4 other co-workers.
. Created Desktop quick reference documents for use by all customer
service representative.
T. Chris Minor PAGE 3
EXPERIENCE HIGHLIGHTS (Continued)
Branch Computer Assets Manager
Space and C3 Div., McClellan AFB, Sacramento, CA 1995 to 2000
In this position I acted as the Information Systems POC (Point Of Contact)
for all IT problems in the Engineering Branch I worked in. I was tasked to
develop and maintain the Branch's computer and network modernization
program. I responded to all user problems, as well as any hardware upgrades
and replaced any defective components on a wide range of IBM, Zenith and
Compaq desktop computers.
. Responsible for identifying new software packages for use in the
Engineering Branch.
. Beta tested all new configurations to verify the application met our
needs.
. Worked with outside software vendors to modify applications for our
use.
. Identified and reported program bugs and worked with vendors to
correct them.
. Provided Inventory accounting for all IT assets assigned to the
Engineering Branch.
. Provided troubleshooting assistance to the base's LAN/WAN personnel.
EDUCATION
2010 Completed 2yr Certification Program in Network
Administration at MTI Business College,
Sacramento with a 3.8 GPA, on the Dean's list.
1999 Completed 6 month CNE (Novel Certified Network Engineer)
Program conducted at
Innovative Solutions Incorporated, Sacramento.
1997 Completed course Unix Operating System Administration at
American River College,
Sacramento.
1996 Completed Certificate for "ADA as a second programming
language" - Course Conducted at
McClellan AFB. Course covered Ada programming
fundamentals for users with a background
in C or Pascal.
1983 Completed 3 yr Apprenticeship Program sponsored by American
River College at McClellan
AFB, Sacramento. Awarded Journeyman In Electronic
Systems Repair.
REFERENCES: Available on Request
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