Customer Service Supervisor

Samantha Marie Koen

** ******** ****

Fairview Heights, Illinois 62208

United States E-mail: ********@*****.***

Home: *** - (444) - 7209

Work Experience

Human Resources Command Security Office (08/11/2009 - Present) - Security

Assistant

St. Louis, Missouri United States

Supervisor: Monica Lacey - 314-***-**** x 42251; Contact: Yes

Pay Grade: YP - 1

Salary: $27,504.00 per year

Hours per week: 40

Duties:

Establish and maintain effective communication with CCF, OPM, and other

federal and local agencies.

Currently assist in processing personal actions for all derogatory

information cases on IRR/IMA reserve forces military personnel, veterans,

and civilians/AGR soldiers assigned to this Command.

Maintain data collection and entry in office files. Verify information,

report discrepancies, and suggest error correction to our customers with

specific emphasis on derogatory information cases. Verify individual

collateral security clearance access. Maintain files for accurate retrieval

of statistical data and case information. Index, validate and scan

documents into IPERMS for retention and retrieval of personal historical

files related to the Soldier's military career. Support normal office

functions to include recording work and leave time.

++DoD Army Civilian - Maintain a Top Secret Security Clearance with SCI

eligibility granted by Army CAF, CCF.++

Maryville Women's Center (08/06/2007 - 08/06/09) - Receptionist

Maryville, Illinois United States

Supervisor: Jill Wheat - 618-***-**** ext 27; Contact: Yes

Salary: $18,300.00 per year

Hours per week: 40

Duties:

Specific skills demanded by hiring requirements for this position included:

Skill to type 60 wpm; Excellent telephone communication skills; Customer

service support; Correspondence coordination: Organization and computer

skills; Personal judgment; Reliability; Eagerness to learn.

Compliant with HIPPA regulatory requirements for protecting Privacy Act

patient collected information. Competent in patient administration and

records management/review that ensured the accuracy of patient records.

Initiated customer service with patients in order to convey facts, explain

policy and procedures make recommendations and clarify factual information.

Applied formatting, typing skills and knowledge of software to create and

edit various administrative functions and documents. Edited material for

grammar, punctuation, and spelling. Used functions of database software to

execute complex or routine procedures. Scanned documents and maintained

files with emphasis on maintaining the security, confidentiality and

protection of stored personal data compliant with my knowledge of the

interrelated OPSEC and PERSEC practices. Administrative clerical skills

and duties include: Proficiency with a word processor. Extensive computer

knowledge. Understanding of business processes. Basic principles and key

concepts of regulatory policy and guidance.

Provided interpersonal skills to support patients, staff and co-workers.

Independently resolved substantive problems relating to scheduling, billing

and customer satisfaction. Responsible for balancing cash drawer daily.

Wal-Mart (02/01/2007 - 07/18/2007) - Cashier

Highland, Illinois United States

Supervisor: Gary - 618-***-****; Contact: Yes

Salary: $8.45 per hour

Hours per week: 20

Duties: Demonstrated interpersonal skills, courtesy, tack, and good

judgment while providing effective customer service. Maximized resources

and authority of position to support the customer-orientated values of the

organization.

Set personal goals to accomplish timeliness and accuracy in order to

improve processes associated with personal systems. Identified and reported

possible customer inquiry problems, routine work problems and offered

suggestions to resolve them.

Targeted skills include computer literacy, ability to plan and execute and

meeting the requirements of the customers.

Included college program of study with this part-time employment.

Hawthorne Animal Hospital (08/01/2006 - 01/31/2007) - Animal Care

Glen Carbon, Illinois United States

Supervisor: LeighAnn - 618-***-****; Contact: Yes

Salary: $6.50 per hour

Hours per week: 28

~This position provided me the opportunity to explore the possibilities of

entering the veterinary field.

Duties: Implemented service initiatives in regards to the physical care and

well-being of the animals in my charge. Recognizing and evaluating their

conduct, resolving potential problems and reporting risk concerns to the

Supervisor.

Provided a support structure that aided senior Veterinary Techs.

Volunteered to accept more responsibility "above and beyond" the daily

duties.

Actively participated in team building activities including decision

making, group problem solving that improved the care giving process.

Initiated and performed PERSEC and INFOSEC security practices by protecting

non-disclosure of confidential information that was collected, processed

and stored on office computers.

Completed measurable and quantifiable work within the guidelines for

quality and timeliness established by the Supervisor.

Attended college set of courses and also maintained this position.

Education College/University

American Military University (11/02/2009 - Still

Attending)

Charles Town, West Virginia

United States

Degree: Pending Major: Business

College/University

Southeastern Illinois College (08/16/2004 -

05/26/2006)

Harrisburg, Illinois

United States

Degree: Associates in Science - Major: Pre-Vet

GPA: 3.0

High School

Red Bud High School (08/21/2000 - 05/28/2004)

Red Bud, Illinois

United States

Degree: Diploma

GPA: 3.0

Contact this candidate