Customer Service Assistant

ANITA N. OSEI

*** **** ****** * Irvington, NJ ***11 * 862-***-****

*****@*******.*****.***

OBJECTIVE

Having significant customer service and administrative experience, I am seeking a position that will utilize my

experience and skills while allowing my career and educational growth. I would like to utilize my skills thus far to be

beneficial to your company. I am a dedicated and a responsible person. I try my best to accomplish every task assigned

to me. As a psychology major, I have worked and have also interned in many fields in which I have acquired many

skills which will allow me to improvise in any situation and would make me a great asset to your company.

EDUCATION

William Paterson University Wayne, NJ

Bachelor of Art; Psychology Anticipated Jan. 2011

RELEVANT COURSEWORK

African and African-American Family Life Psychological Testing

Introduction to Counseling and Cognitive Psychology

Psychoanalysis Abnormal Psychology

Cross Cultural Psychology Caribbean Women

EXTRA CURRICULAR ACTIVITIES

Certified Peer Health Advocate 2009 – Present

Co-Founder & President of the United African Student Organization (WPUNJ) 2008 – Present

RELEVANT EXPERIENCE

Division of Youth and Family Services (DYFS) Newark, NJ

Intern June – August 2009

Assisted the Case Worker with frequent visitations to client homes, filed paperwork, and also assisted in case

work analysis and supervised visits in the Adoption Office.

New Jersey Institute of Technology Newark, NJ

Research Assistant (Intern) June – September 2006

Assisted the Physicist in an experiment within the lab testing equipment for the treatment of glaucoma.

Analyzed and inputted data into the system.

Set-up the equipment for the experiment.

UMDNJ Robert Wood Johnson Medical Hospital New Brunswick, NJ

Lab Assistant (Intern) June – October 2005

Performed data entry, looked up patient information, performed lab work, and assisted patients and staff with

their needs.

OTHER WORK EXPERIENCE

William Paterson University – Hospitality Services & Residence Life Wayne, NJ

Desk Assistant February 2008 – Present

Provide excellent customer service.

Answer phone calls and monitor faxes.

Answer inquires from students, faculty and staff.

Newark International Airport Newark, NJ

Passenger Verification Agent June 2007 – Dec. 2007

Verified passenger information and passports.

Worked alongside the Transportation Security Administration (TSA) to properly screen passengers for security.

Entered the planes prior and after boarding to check the planes.

Rita’s Water Ice Irvington, NJ

Cashier June 2003 – August 2006

Provided excellent customer service and made ices.

SKILLS

Microsoft Excel Microsoft Publisher

Microsoft Word Strong oral and written communication skills

Microsoft Power Point Dynamic team player

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