Customer Service Assistant
Resume:
Ms. Sharon Guthrie
Lee's Summit, Missouri 64064
Home: 816-***-****
eMail: ***************@*****.***
OBJECTIVE
Ethical and confident customer service driven individual, seeking a
permanent position. Performing a variety of positions from self-
employment, permanent and contingent assignments, I am confident in
performing my job tasks and also confident in interactions with
individuals at all levels. I have the ability to build fast and
positive rapports with co-workers, supervisors and customers. I would
also like to enhance my experience in my career in a team driven,
focused environment. Some of my capabilities I would like to share
include:
o Office Assisting and Managing
o Efficiency in job duties
o Problem resolution
o Interpersonal skills
o Workers Compensation and miscellaneous insurance exposure
o Medical Terminology knowledge
o Training
o Computer proficient
SYNOPSIS OF JOB DUTIES
08/2007-09/2008
Contingent Worker/Short-Term Assignment - Operations Support Specialist
United BioSource Corporation through Office Team Employment Staffing
Kansas City, MO
Initial and conformational data entry of sensitive and private patient
information on test studies.
Input test result data from clinical trial conducted tests
Located and corrected inaccurate data input
Training in-house software for new employees
04/2007 - 08/2007
Contingent Worker/Short-Term Assignment - Department of Transportation
Assistant
Layne Safety through Accounting Principals Employment Agency
Kansas City, KS
Resolved job and performance issues with regional managers regarding
driver qualifications and background checks
Data entry of DOT (Department of Transportation) Driver files and
scanned forms in system to be verified
Performing mandatory monthly reports and maintenance of driver
accidents and safety records
Processed and verified employment information for new hire submission.
07/2006 - 10/2006
Contingent Worker/Short-Term Assignment - Medical Coder/Billing
HCA via Medix Staffing
Entered in ICD-9 codes for billing purposes for doctors offices for
special project to fulfill the overload of work for HCA
04/2006 - 07/2006
Contingent Worker/Short-Term Assignment - Medicare Claims Assistant
Truman Medical Center via Today's Staffing
Performed intake evaluations for mental illness patients for services
Making insurance and customer service calls regarding claim statuses
and eligibility for patients wanting to receive care.
Determined where the claim is in the process and project how it needs
to be paid
06/2004 - 10/2005
Validation Technician
AIG
Olathe, KS
Data entered medical and legal correspondence, checked for accuracy
and submitted the completed and verified information to the
appropriate insurance adjuster.
2003-2004
Unemployed
.
11/2002 - 01/2003
Human Resources Assistant, Multi Service Corporation
Overland Park, Kansas
Reviewed and processed weekly payroll duties for over 200 employees.
I corrected inconsistencies of time sheets and payroll issues.
07/2001 - 07/12002
Workers Compensation Assistant
Health Midwest
Kansas City, MO
Assisted with adjusters in the processing of claims by creating new
cases
Prepared insurance claim forms and other related documents by
reviewing them for accuracy
Transmitted no reserve claims for payment or further investigation
Contacted insured and involved persons to obtain missing information
for processing
Maintained Return to Work records and other issues risen from new and
current Workers Comp files
Communicated with medical professionals regarding Worker Comp
information on employees
12/1994 - 06/2001
Office Coordinator
Comtel Systems, Inc.
Overland Park, KS
Supervised the job tasks of employees and delegated distribution of
work orders
Performed administrative and customer service work
Interviewed applicants for employment
Assisted with employees' job performance reviews
Totaling and balancing monthly expenses
12/1993 - 12/1994
Certified Nurses Assistant
Life Care Center of Overland Park
Overland Park, KS
EDUCATION
2001 - 2002
Penn Valley Community College
Kansas City, MO
Elective courses
2008 - Present
University of Phoenix
Kansas City, MO
Pursuing Bachelor of Science Human Service Management/Social Work
References Available Upon Request
Contact this candidate