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Customer Service Manager

Location:
Kansas City, MO, 64137
Posted:
October 12, 2010

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Resume:

OBJECTIVE SUMMARY:

To obtain a position that utilizes my strong administrative skills, prior

knowledge and management experience in a role that initiates both

challenges and productivity.

> Extensive client interfacing experience in both professional and

academic settings

> More than 11 years experience developing strong clerical skills,

networking & marketing abilities

> Proven ability to learn and master new duties, programs and equipment

quickly and efficiently

WORK EXPERIENCE:

Pinnacle Career Institute Kansas City,

MO

Director of Career Services August 2008-July

2010

> Assist students as well as graduates with employment opportunities and

placement services

> Develop professional contacts and connections for the productivity of

the company

> Coordinate events such as: job fairs, guest speakers, workshops, and

graduation ceremonies

> Oversee externship staff to setup and organize placement of students

going out in field each month

> Maintain reports and all documentation of employment placements for

accreditation standards

Heritage College Kansas City, MO

Career Service Coordinator May 2006-August

2008

> Assist students with the organization and development of their

internships

> Maintain correspondence with affiliated companies regarding our

student productivity

> Manage all student and graduate accounts regarding personal data,

employment status, etc

> Work with school faculty to coordinate community events, job fairs,

college marketing

Heritage College Kansas City, MO

Receptionist Feb 2005-May 2006

> Developed customer service skills while working with clients in an

academic setting

> Processed enrollment agreements, prospective student inquiries, and

attendance

> Answered multi-line phone system, scheduled appointments

> Assisted with copying, filing, faxing, and other administrative duties

United States Post Office Kansas City,

MO

Mail Clerk/Mail Handler Dec 2002-

March 2004

> Manually sorted and distributed mail according to zip code destination

> Operated postal machinery in order to separate outgoing mail

> Imputed zip code information into barcode system for labeling of

airmail packages

Archer Management Services (Onsite at Farmland Industries) Kansas

City, MO

Assistant Manager August 1999-June

2002

> Provided Leadership in all areas of general operation

> Supervised mail processing, ship/receiving, driver routes for two KC

onsite locations

> Extensive managerial work, including weekly and monthly volume

tracking reports

> Processed employee payroll, attendance, reviews, and employee training

Farmland Industries Kansas City, MO

Mail Distributor/Processor/Clerk Sept 1998-

August 1999

> Delivered mail to all areas and departments of the company

> Accepted deliveries from FedEx, UPS, Airborne, and DHL

> Operated Pitney Bowes postal equipment in order to process outgoing

mail

> Provided customer service to employees for their personal postal needs

ACADEMIC INFORMATION:

William Chrisman High School Independence, MO

General Course Studies Diploma May 1996



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