Customer Service Manager
Resume:
Gwendolyn Austin Objective
Carleton, Michigan
48117
pandora6975@gmail.
com
To obtain a position within a growing company with room for
advancement and educational training.
Work Experience
Business Office Manager
11/2009 - Present Tendercare of Monroe
Responsible for overseeing Payroll, Humans Resources,
Facility Billing and Collections for private pay, hospice,
commercial insurance, Medicare and Medicaid. Supervision of
Receptionist. Maintaining Business files and employee files
accurately for state survey.
Administrator in training
6/2008 - Present MediLodge of Taylor
Perform Accounts Receivable functions, Manage Housekeeping
and Laundry departments and perform dietary functions,
participate in state survey process and preparation for
survey.
President
1/2006 - Present Charmed Lives Pet Rescue, Monroe,
Michigan
Plan fundraising and adoption events in the community,
evaluate and rehabilitate animals coming to the rescue,
make decisions on how donations are to be used, home
evaluations and reference checks, animal placement.
Bookkeeper
8/2005 - 6/2008 Medilodge Of Taylor, Taylor, Michigan
Responsible for daily census reporting, Month end accounts
receivable preparation, Reviewing past due accounts and
collecting on them. Resident and family assistance in
filing for Medicaid. Walk through of the facility to
determine readiness for State Survey. Answering call
lights.
Customer Service Coordinator
6/2000 - 8/2005 Con-Way NOW, Ann Arbor, MI
Accurate customer invoicing, collecting on delinquent
accounts, maintaining customer records, Re-billing invoices
requiring any correction.
Office Manager
8/1998 - 6/2000 Monroe CableSystem, Monroe, Michigan
Supervise customer service staff, new hire processing,
budgeting, collections, scheduling, and other duties
Customer Service Representative
6/1997 - 6/1998 Young's Inc., Dundee, Michigan
Data entry of orders, assist sales representatives in the
field, work trade shows, answer mulit-line phone system
when receptionist was out of office.
Assistant Manager
11/1989 - 6/1998 Sara Lee Direct, Birch Run, Michigan
Supervising staff, interviewing, processing new hire
paperwork, inventory control, scheduling, and other duties
Education
9/2007 - 4/2008 Madonna College Nursing Home
Administrator, Livonia, MI
Certification
courses to take the Nursing Home Administrator Exam
3/2003 Baker College Graduate Studies, Flint, Michigan
Master's Degree
Master's Degree Hospital Administration
12/1996 Baker College, Flint, Michigan
Bachelor's Degree
Similar to a Bachelors Degree in Business Administration
only instead of four years the program was accelerated to
finish in three and a half years. Graduated Cum Laude
Skills
Access Access excel Maximizer McLeod
MDI Power Point Word
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