Customer Service Administrative Assistant
Resume:
Amandalynn Lane
**** ******* **** ***** **** Jacksonville, Florida
Cell Phone 904-***-****)
**************@*******.***
A highly equipped Administrative Assistant with experience in performing a variety of administrative and
staff support duties for a specified department, which require a range of knowledge and skills of
organizational procedures and policies; directing and assisting visitors, and resolving administrative
problems and inquiries; composing, editing, and proofreading correspondence and reports, and preparing
a range of administrative documents.
Summary of Qualifications
Excellent ability to gather and analyze statistical data and generate reports.
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Profound database management skills.
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Great knowledge of general accounting principles.
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Remarkable ability to communicate effectively, both orally and in writing.
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Complete knowledge of supplies, equipments and services ordering and inventory control.
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Proficient in MS Office, Word, Excel, Powerpoint, Outlook and Quickbooks .
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Exceptional record maintenance skills.
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Excellent ability to solve problems.
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In depth receptionist skills.
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Deep ability to compile information and prepare reports.
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Excellent coordinating skills.
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82 WPM typing skills.
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Immense ability to schedule appointments and maintain calendars.
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Proficient ability to transcribe and record meeting minutes.
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Remarkable word processing and data entry skills.
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Excellent ability to make administrative/procedural decisions and judgments.
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Strong ability to compose and edit already written materials.
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Professional
Convergys; Jacksonville, FL ( Current )
Customer Service Representative
Provide customer service
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Maneuver through an AS400 system while servicing the customer via phone.
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Key Consulting; Jacksonville, Florida ( January 2009 – January 2010 )
Administrative Assistant
Prepare invoices, reports, memos, letters, financial statements, and other documents, using word
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processing, spreadsheet, database, and/or presentation software.
Providing customer service to clients both via phone and in person.
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Read and analyze incoming memos, submissions, and reports in order to determine their
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significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes and email.
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File and retrieve corporate documents, records, and reports.
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Prepare responses to correspondence containing routine inquiries at hospitals and Doctor’s
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offices.
Perform general office duties such as ordering supplies, maintaining records, management
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systems, and performing basic bookkeeping duties.
Ron LeGrand’s Real Estate Office; Jacksonville, Florida ( January 2008 – April 2009 )
Administrative Assistant / Receptionist
Operate personal computer to compose and edit correspondence and memoranda from dictation,
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verbal direction, and from knowledge of established department/division policies; prepare,
transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
Schedule and coordinate meetings, interviews, appointments, events and other similar activities
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for supervisors, which coordinating travel as well as lodging arrangements.
Establish, maintain, and update files, databases, records, and other documents; develop and
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maintain data, and perform routine analyses and calculations in the processing of data for
recurring internal reports.
Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure
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timely responses to a variety of routine written inquiries.
Printing, faxing, maintenance, and other services.
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Train and lead student employees and lower graded staff, as and when required.
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Quality Resources; Clearwater, Florida ( February 2007 – November 2007 )
Sales Representative
Responsible for contacting customers, offering information and support on current offered
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products.
Following strict guidelines and protocol, assuring quality to every call.
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Up selling currently subscribed clients.
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A&M Custom Hurricane Ties; Tampa, Florida (January 2006 – February 2007)
Receptionist and Website Moderator
Provide administrative/secretarial support for the department/division such as answering
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telephones, assisting visitors, and resolving and referring a range of administrative problems and
inquiries.
Met and corresponded with clients to determine client needs for company sites.
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Developed and designed new web interfaces, layouts and site graphics.
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Created and Designed test web sites for sales as well as demonstration purposes.
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Responsible for quality assurance of finished websites including the validation of web forms and
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links
Maintained company e mail correspondence with existing and future clients.
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P.S. Thank you for your time and consideration.
Contact this candidate