Project Manager Management

Twe A. Hopkins

**** *********** ***** . ****** *******, Fl. 32708

407-***-**** . abjld7@r.postjobfree.com

Director: Information Technology

An accomplished technology leader with an impressive resume of success

directing IT strategy, systems support, project management and client

relations.

Highly regarded for achieving or exceeding expectations.

Leveraged communication and mentoring expertise to ensure achievement at

the world's largest fine dining organization and the world's largest

interactive entertainment software company.

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IT Operations Management . Service Delivery . Technology Visioning

Project Management . Negotiations . Standards Development

Vendor Management . Resource Allocation & Tracking

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PROFESSIONAL EXPERIENCE

Ruth's Hospitality Group, Heathrow, Fl. . 2008 - Present

Information Technology Project Manager / Director of Information Technology

(Interim)

Served as leader of the IT department. Energized the IT operational support

methodology. Provided IT support and service to 87 corporate and 65

franchise restaurant locations.

. Managed a $2 million departmental budget with a 10 person staff.

. Enhanced IT operational efficiencies through the establishment of a

communication plan, annual IT project list, a capacity plan, and a

technology road map.

. Oversaw upgrades and ongoing maintenance of both the Micros and Aloha POS

systems.

. Directed the acquisition of a high end seafood restaurant concept.

. Orchestrated the contract negotiations and implementation of a corporate

wide gift card program in 9 weeks with contract concessions of

approximately $250K.

. Ensured SOX and PCI (level 2) compliance standards were maintained.

. Support polling of daily sales data (ETL) into data warehouse and Cognos

BI tool.

. Successfully launched an MPLS network infrastructure rollout to 80+

restaurants and the corporate headquarters.

. Addressed staffing needs from both from hiring and dismissal perspective.

Electronic Arts - Tiburon, Maitland, Fl. . 2004 - 2007

Development Manager / Associate Producer / Technology Product Manager

Spearheaded video game development for some of the top selling products in

the video game industry. EA is the world's largest interactive

entertainment software company. In fiscal year 2008, EA posted GAAP net

revenue of $3.67 billion with approximately 9000 employees.

. Rescued lagging NASCAR game development effort and delivered it on time

and on budget.

. Designed and planned new game modes for the NFL Madden football titles.

. Communicated game enhancements and feature set as product spokesman at

the annual industry conference.

. Fueled professional development by having 8 direct reports promoted over

a four year period.

. Created internal technology product roadmaps, organized release planning

and created service level agreements.

. Evangelized the benefits of proprietary technology feature set and

managed communication with stakeholders and corporate executives.

. Grew customer base of proprietary technology by 1000% in an18-month

period.

Infinite Computer Solutions, Arlington, Va. . 2003

Technical Architecture Program Manager

Organized concurrent application and hardware deployments for Verizon's

Wholesale Systems Organization. Managed remote teams across the client

organization.

. Coordinated Network Planning, Acquisitions, Capacity Planning,

Middleware, Operations, Disaster Recovery, Security, Hardware and

Software Engineering, Automation, and Storage & Backup disciplines.

. Ensured application and hardware releases met FCC Regulatory Requirements

both from a commitment date as well as a functionally perspective.

PricewaterhouseCoopers Consulting, Falls Church, Va. . 1999 - 2002

Development Lead / QA Lead / Technical Analyst

Implemented a web-based order management solution and an enterprise web

portal.

. Completed a fully functional online order management solution in only six

months from conception to closure.

. Designed and developed (Java, SQL, JSP, HTML) front-end and back-end

functionality.

. Prototyped web application to meet the requirements of the entire order

management process.

. Formalized client's organizational testing methodology for both

functional and performance testing.

. Integrated Web Services into a Content Management system for a client Web

Portal.

Andersen Consulting (Accenture), Washington, D.C. . 1995 - 1999

Development Lead / QA Tester / Loaned Executive

. Implemented PeopleSoft HRMS & Benefits for Credit Suisse/First Boston

bank.

. Programmed and tested data conversion modules for telecommunications

lines and products for Verizon Corporation.

. Served as the Trustee for the administration and acquisition of $2.6

million in campaign contributions for the United Way of the National

Capital Area.

TECHNICAL EXPERIENCE

Development Languages

. JAVA (JSP & Servlets), HTML, XML, SQL, JavaScript, C, TCL, SQR,

PeopleCode, JCL, COBOL.

Operating Systems

. MS-Windows NT/2000/XP/Vista, UNIX, MVS/ISPF.

Software & Applications:

. MS-IIS, Microsoft Office, MS Project, MS Access, Visio, RDMS, Perforce,

MS Visual Studio, PeopleSoft.

EDUCATION

Bachelor of Arts in Government, College of William & Mary, Williamsburg,

VA.

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