Customer Service Manager

[720-***-****] [ *****.********@*****.***]

SARAH L. HOSKOVEC

Objective I am looking for an office position that will allow me to

utilize my educational and experiential skills and

abilities, with a company that offers the potential for

long-term stability, mutual loyalty, and personal and

professional growth.

KSAOs Computing Skills

2007 MS Office: Word, Excel, PowerPoint, Access, Visio,

Outlook, Expression Web 2

Oracle, SQL

QuickBooks

Some HTML and JAVA coding

Typing at 60 WPM (18,000 KPH)

Managerial/Office Experience

Small and large group training

Conducting monthly meetings

Setting weekly and monthly performance goals

Preparing weekly schedules for all employees

Event scheduling

Hiring, orientation, coaching

Inventory counting, ordering, and stocking

Preparing and filing reports

Resolving customer and employee complaints and disputes

General Employment Skills

Strong time management skills- punctual, efficient, and

prioritized

Strong organizational skills, attention to detail

Passionate about customer service, creating and

maintaining long-term relationships

Poised, polished and professional

Educational 3.95 GPA, Summa Cum Laude HRM staffing & training

Accomplishments Phi Theta Kappa honor Project mgmt & practice

and Relevant society Technical Writing

Coursework Took lead role in most Leading organizational change

team projects - Business policy: strategic

facilitated communication, management

delegated tasks, and Enterprise data and content

ensured an excellent management

finished product

Employment Store Manager, Super Cuts, Centennial, 2003-2006

History Stylist CO

Assistant Sport Clips, Centennial, 2006-Present

Manager, CO

Stylist

Education BSBA, 2 Majors: The Business School at July 2010

HR; MGMT w/ an The University of

IS track Colorado Denver

Other Info References, transcripts, and additional job history are

gladly given upon request.

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