Engineer Customer Service

Michael Thies

**** * ******* ** *** *C, Chicago, Illinois, 60613

816-***-**** . **************@*****.***

SUMMARY

Versatile IT Professional with hands-on experience both on the development

side as Software Developer as well as on the implementation and support

side as Database and Systems Engineer building and supporting mission-

critical business systems.

Operating Systems: AIX, Linux, HP-UX, OpenVMS, Mac OS X, Windows XP, Windows

2000

Languages: Ruby, SQL, PL/SQL, HTML, CSS, JavaScript, Korn shell, awk,

sed, Objective-C, Perl, C, Java, DCL, CCL

RDBMS: Oracle 10g / 9i / 8i, MySql 5, SQLite

Frameworks: Ruby on Rails, Cocoa Touch

Methodologies: BDD, TDD, Agile, XP, Lean, Scrum

Development Tools: Vim, Xcode, TextMate, Eclipse, Oracle SQL Developer, Quest

Toad for Oracle

Defect Tracking Trac, Lighthouse

Tools:

Version Control: Git, Subversion, CVS

PROFESSIONAL EXPERIENCE

GN ReSound, Glenview, Illinois 2009 - 2010

One of the world's largest providers of hearing instruments and diagnostic

audiological instrumentation.

Software Engineer

Developed customized applications for the company's Research group.

Recruited for position based on work performed through MET Consulting

Services, Inc.

Initiated Research group's entry into the mobile platform space by writing

proof-of-concept applications on the Apple iOS and Google Android

platforms.

Saved an estimated $50k in development costs by researching and encouraging

use of an existing Web collaboration and publishing system for which the

company already owned a license.

Added numerous capabilities to the group's internal information management

system while increasing performance of its most-used feature by over 400%.

MET Consulting Services Inc, Chicago, Illinois 2007 - 2009

Independent software consultancy creating custom solutions with the Ruby on

Rails Web application development framework. Major clients included GN

ReSound, MTV Networks, and Obtiva Corporation.

President

Increased efficiency of hearing instrument fitting process by creating Ruby

client application to integrate with Audioscan Verifit Hearing Instrument

Fitting System at GN ReSound.

Created custom Web-based information system to collect and report on data

generated during clinical trials in GN ReSound's Research group.

Aided in the successful on-time deployment of a promotional Web site for an

MTV Networks reality series by developing required features and bug fixes

under a tight deadline.

MICHAEL THIES Page Two

Cerner Corporation, Kansas City, Missouri 2002 - 2007

A leading supplier of healthcare information technology.

Senior Database Administrator / Systems Engineer (2006 - 2007)

Performed numerous Cerner Millennium installations, upgrades, and domain

copies in a large data center environment.

Performed client data center moves from client-hosted environments to

Cerner's data center in Kansas City.

Eliminated virtually all manual steps of an Oracle RMAN full database

duplication and standby database creation by developing shell scripts to

automate the process.

Earned recognition as a local expert in Oracle RMAN backup and recovery and

Korn shell and DCL script development.

Production Owner (2005 - 2006)

Technical accountability for overall production system availability,

performance, and maintenance for 7 client hospital systems.

Recipient of a Cerner All Star Award, which recognized excellence in client

service. Recipients of this award must first be nominated by the clients

they serve.

Played key role as lead technical engineer and client liaison during a

challenging period of chronic recurring system stability issues for a major

client. Successfully worked to resolve system issues while maintaining

excellent customer service relationship with the client.

Planned and executed numerous production system maintenance activities

ranging from OS and hardware upgrades to Millennium revision upgrades while

adhering to strict system availability requirements.

Technical Consultant (2002 - 2005)

Provided Oracle database technical support for Cerner Millennium client

hospital systems.

Participated in on-call rotation providing support for critical system

availability issues.

Reduced frequency of calls for Oracle DBA team by writing scripts to

automate common Oracle administrative functions.

Provided on-site training for external client Oracle database

administrators.

EDUCATION

BS, Computer Science, Rockhurst University, Kansas City, Missouri, 2001

PROFESSIONAL DEVELOPMENT

Iris Speed Reading Course, The Iris Organization, 2010

Oracle 9i: Enterprise Manager, Oracle University, 2005

Introduction to Oracle 9i: SQL, Oracle University, 2002

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