Customer Service Representative

Eva Kelting

**** * ********* **.

Tucson, AZ ****0

Phone: 520-***-****

Email:**************@*****.***

QUALIFICATIONS

I have excellent communication skills and strong skills in muli-

tasking on the phone, radio, and computer. I am calm under pressure

and in demanding situations. I have always been able to calm people in

tense situations and my anger diffusion skills are excellent.

EDUCATION

1981 Graduated from Henly High School

2010 Currently attending University of Phoenix Associates in

Psychology (onlne)

EMPLOYMENT

Jan 2008-Apr 2010 Customer Service Representative, Cross Country

Automotive

Assisting customers with roadside service, answer questions

regarding the customer's roadside coverage. Communication

skills, knowledge of different vehicles and programs, and

problem solving.

Aug 2006-Aug 2007 Customer Service Representative, APAC

Assisting Medicare Part D customers with procuring their

prescriptions. Signing up customers in a program, answering

questions with Blue Cross Blue Shield prescription coverage.

Aug 2003-Oct 2004 Surveillance Observer, Cliff Castle Casino

Visual observation of Casino grounds by security cameras.

Report any illegal or suspicious activity to ground security

officers. Logging of any illegal activity, heavy mutli

tasking during special events.

Feb 1998-Aug 2002 Communications Specialist, Sedona Police Dept.

Answer 911 and office phones, dispatch officers to

appropriate emergency and non-emergency calls. Communicate

with other agencies to coordinate emergency calls not within

the city limits. Enter and clear warrants for the City

Magistrate office. Data entry of records and reports. Triage

incoming calls during high volume calls and radio traffic.

Monitor radio traffic on vehicle stops and illegal activity

that the officer calls in.

Education

Currently obtaining Associates Degree psychology major

High School Diploma

Emergency Medical Technician

Keyboarding

Basic Computer Skills

Public Relations

Law Enforcement Dispatch

Survival Spanish for Law Enforcement

Dispatch and the Street Officer

Suicide Intervention

Critical Incident Management

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