Customer Service Sales

Carylon Ficklin-Strong

**** **** ***** ***** *********, TX 76002

Home: 469-***-****

Email: ************@*****.***

Objective A position utilizing my Administrative & Customer Service,

Human Resources and Healthcare Experience.

Profile Over 20+ years of combined experienced in Customer Service,

Administrative, Product/Project Management, Supervisory,

Training Management, Healthcare, Sales and Event Management

experience.

Nearly 15 years combined of Professional experience within

Corporate America Companies including: Healthcare,

Non-Profit, Sales and Aviation

Goal-oriented individual with Leadership & Supervisory

experience.

Proven ability to work in unison with staff, clients, and

management.

Education Northwestern State University, Natchitoches Louisiana

General Studies/Business Education 110 Completed Hours

Experience & Accomplishments

Product/Sales Management

Successfully acted as primary point-of-contact to

customers/clients in the production of, and completion of,

requested product(s) or services.

Executed the Quality Management System (QMS) activities at

assigned site and adhered to the processes related to

accomplishing the site's QMS goals.

Interfaced and tracked product production, scheduled

shipments and delivery with Customers and/or vendor(s),

according to order parameters as well as the complete

management of Training Courses.

Healthcare Benefits Administration

Provided standard open enrollment services, partial open

enrollment and full open enrollment.

Resolved employer/employee health, disability, COBRA and

dental issues throughout and after employment.

Worked with outside Vendors to coordinate eligibility and

premiums for non-insurance carriers.

Developed client specific needs assessment for implementation

of the healthcare system requested.

Human Resources--Recruiting

Conducted Customer Service Training onsite and at various

locations for outside vendors regarding products and services

rendered. Responsible for new hire orientations and employee

enhancement meetings.

Managed database for company's career opportunities,

prospective employees and personnel records.

Handled all company information and products for job fairs

and career sessions within the DFW Metroplex.

Responsible for employee benefit seminars, company wide

special projects and events.

Customer Service

Trained and supported Customer Service Representatives on

company products, sales, procedures and customers. Provided

process initiatives for internal & external clients.

Implemented performance procedures to increase company sales

metrics and customer service rapport.

Effectively provided direct reports including daily

operations, improvements and company sales.

Employment Customer Service Specialist I

Product Support Specialist I FlightSafety 2008-prese

International Hurst, TX nt

Liaison among Customers (internal and external), 2007-2008

CWS groups, and approved vendors toward the

satisfactory completion of requested products

through contract agreement(s). Responsible for

Training Course scheduling, printing of training

materials as well as vendor production of all

supplies needed for Training Instructors.

Benefits Account Specialist Conexis

Irving, TX 2004-2006

Managed rate change notices, enrollment forms,

custom letters and plan change forms, plan

description summaries, installation timelines and

related benefit materials.

Handled all Health, Life, Dental, Retirement and

COBRA issues and questions throughout employment

and non-employment for employee & carrier.

Set up direct bill accounts for healthcare

plans--special arrangements for executives, leave

of absences and monthly or quarterly billing for

retirees.

Coordinated pertinent internal resources needed to

implement and meet client expectations (ie-file

transfers, IT, eligibility, accounting, inbound

and outbound document control, written

correspondence and customer service.

Claims Resolution Specialist American 2002-2004

CareSource Arlington, TX

Contacted UHC Providers concerning fee adjustments

for outstanding UHC claims; Managed database with

non-contracted Providers with UHC claims.

Managed the flow of claim status requests,

insurance verifications and EOB's.

Handled outgoing and incoming calls from

providers, patients and insurance companies

concerning billing and product information.

Human Resource Coordinator/Recruiter AmCare 2001-2002

Health Arlington, TX

Responsible for reviewing candidate resumes for

jobs available, interview confirmations, job

assessment tests and orientation of new hires.

Conducted job training, employee benefit seminars

and special events for various sites.

HR Coordinator/Recruiting Specialist Hampton 1995-2000

Foundation Houston, TX

Responsible for recruitment of jobs and

orientation of new hires.

Managed personnel records, employee benefit

sessions, company special events and projects.

General Human Resource administrative duties and

responsibilities.

Job Skills & Computer Knowledge: Microsoft Office Professional Suite

Certifications General Office & Machines: Data Entry, 10 key, Microfiche,

Fax, Copier

Training: Customer Service I-III, Primavera, QMS, MS Project

Enterprise, Diversity In Workplace, Dean Vaughn Medical

Terminology, eRoom, SharePoint, Event Management

Certifications: Customer Service I-III, Workplace Diversity,

Benefit Enrollment

Skills & Interests: Special Events Planner, Toastmasters,

Company Moral Coordinator

References Available Upon Request

Contact this candidate