Manager Customer Service

**** ******* *** 410-***-**** (Home);

Elkridge, MD 21075 301-***-**** (Cell)

*********@*****.***

Deborah A. Garland

Objective To combine skills in management and health care and to provide efficient

management for a private medical practice or large health care organization

Experience 1996-Present Office of Dr. Peter Birk, MD Wheaton, MD

Office Manger

• Office Manager for Internal Medicine practice responsible for all

accounts receivable and insurance billing, including Medicare and

Medicaid.

• Works with ICD-9 codes and CPT codes

• Process all office laboratory specimens and packages the specimens

for transport

• Handles all day to day operations of the office not limited to

preparing charts and transcribing physician notes

• Single staff member in the office

1988-1996 Office of Drs Kotelanski, Abrams & Lipson Washington, DC

Office Manager

• Office manager for internal medicine office that specialized in

endocrinology and gastroenterology. Duties include transcribing

physician notes

• Supervised 3 staff members

• Performed office visit and procedure scheduling for all patients

• Responsible for all office billing tasks including billing of Medicare

and Medicaid

1984-1988 Holy Cross Hospital Wheaton, MD

Collections Department Supervisor

• Supervised 2 staff members

• Communicated with patients on their overdue bills as well as

attended court sessions on behalf of the Hospital

• Worked with ICD-9 codes and CPT codes

1973-1980 Fairway Electronics Kensington, MD

Customer Service Representative

• Direct contact with customers by placing orders

• Responsible for billing, inventory and company banking

Education 1989-1990 Prince Georges Community College Largo, MD

Emergency Medical Technician

1969-1973 Wheaton High School Wheaton, MD

Maryland State Diploma

Skills Microsoft Word

Microsoft Excel

AllScripts (Formerly CBSI)

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