Customer Service Data Entry

Arjun K. Udas

**** **** ** **, ***** Rapids, IA *2402.

E-mail: *******@*****.*** Phone # 319-***-****

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Objective: To obtain a position as a data entry clerk.

Summary: 10 years of experience in data entry/processing, customer service,

back office

operations & support services. Detail oriented, good typing,

filing, bookkeeping,

record maintenance and organizational skills.

Education: Masters Degree in Psychology, Tribhuwan University, Kathmandu,

Nepal.

Computer Skills: Experience in operating Word 2007, Excel 2007, Access

2007, Power Point 2007, QuickBooks.

Training: Bookkeeping Computer Certificate, Kirkwood Comm. College, Cedar

Rapids, IA, 2010.

Work Experience:

01/2001-12/2009 Verizon Business (MCI), Cedar Rapids, IA.

Job Title: Back office/Customer Service Representative/Mailroom & Support

Service

Representative.

Achievements:

. Provided quality customer service, displayed a high level of initiative,

effort, performance & commitment towards completing assignments

efficiently & awarded MCI's President's Club and winner of MCI's Ovation

quarterly service employee recognition.

Responsibilities:

. Enters data in SAP programs to process refund check requests while

analyzing the requests from international representatives.

. Accurately keys a financial data, verifies keyed data & processes in

appropriate computer systems.

. Takes escalated customer's calls in regards to long distance repair

issues & help to resolve their issues communicating with a polite,

courteous & cooperative manner to meet their needs.

. Processes check, money order & cash as payment for the customers account.

. Processes Direct Debit requests from customer.

. Handles incoming & outgoing mail & delivers them to individuals and

company departments and collects signed receipts from the concerned

persons, especially registered & certified mail, FedEx, DHL etc.

. Opens letters from customers, sorts according to their issues and scans

them for international representatives.

. Maintains records, account, books of money received, postage on hand,

postage due, and incoming and outgoing registered mail, data regarding

the amount and kind of mail processed, postage meter heads.

. Checks & maintains electronic equipments (e.g. mail machine, FedEx

machine, fax machine, photo copy, printers & scanners) in regular basis.

Stores & maintains floppy disks, CDs & tapes. Give detail records of

system errors to computer technicians/programmers when testing new or

revised programs.

. Copies and collates all projects (including confidential papers) for

managers & supervisors.

. Assembles documents that need to be saved for legal purposes and prepares

them to send to the storage making log book for batches and documents.

Arjun K. Udas

Work Experience:

12/1999-1/2001 Norrell Staffing Services, (Worked at MCI) Iowa City, IA.

Job Title: Data Entry Clerk

Achievements:

. Awarded Norrell Staffing Services' Employee of the month for excellence

in data entry and perfect attendance.

Responsibilities:

. Keys data & processes in appropriate computer systems.

. Files documents in numeric & alphabetic order.

. Makes batches, assigns & closes correspondence for representatives.

. Makes address labels & send correspondence/ business materials to

customers.

. Assists receiving, sorting and distributing incoming mail and process out

going mail.

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