Customer Service Human Resource

Souhaib El Mansour

Address: **** ********** ******, ***** *****, IN 47802

Phone: 812-***-**** E-mail: *********@*****.***

EDUCATION

TERRE HAUTE SOUTH VIGO HIGH SCHOOL

Terre Haute, IN

August 2000 – November 2003

INDIANA STATE UNIVERSITY

Terre Haute, IN January 2004-August 2010

Master of Science in Human Resource Development for Higher Education and Industry, Completed

Master of Arts in Criminology and Criminal Justice, 24 Hours Completed

Bachelor of Science in Criminology and Criminal Justice, Completed

WORK EXPERIENCE

FIRST FINANCIAL BANK

Terre haute, IN

July 2010 – Present

Teller

• Accurately and efficiently process and record routine transactions for bank customers

• Promote and advise on the bank's products and services.

• Provide customer service

UNION HOSPITAL HEALTH GROUP

Terre Haute, IN

Human Resource Department Intern January 2010-May 2010

• Developed and coordinated a diversity fair for the employees and staff

• Administered employee evaluations into the hospital database using Lawson Software

• Reviewed and updated the current Intern Training Program

• Developed a Diversity Training Program

INDIANA STATE UNIVERSITY DEPARTMENT OF TECHNOLOGY MANAGEMENT

Terre Haute, IN

Graduate Teaching Assistant August 2009-May 2010

•Developed and taught ‘Developing Occupational and Training Programs’ and ‘Organizational Development’

courses

•Researched instructional information for the department

•Graded weekly assignments and helped students with questions

TRADEHOME SHOES INC.

Terre Haute, IN

Sales Associate September 2008- June 2009

• Interacted with customers

• helped customers find shoes that will best fit them

• provided costumer service

INDIANA STATE UNIVERSITY OFFICE OF INTERNATIONAL PROGRAMS AND SERVICES

Graduate Assistant August 2008-May 2009

• Organized different international events: the International Education Week, the Moroccan Night, and the

Indian Night.

• General Office Duties: answered phone calls, customer service, assisted staff members in student

situations

TERRE HAUTE POLICE DEPARTMENT

Terre Haute, IN

Police Department Intern Spring 2007, Summer 2007, Fall 2009

• Assisted and shadowed on-duty police officers

• Retained information for incidents

• Participated in daily briefings

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VOLUNTEER WORK

VIGO COUNTY YOUTH SOCCER ASSOCIATION

Terre Haute, IN

Head Coach (U12 and U13 boys) March 2007- PRESENT

• Developed player skills and techniques

• Carried out responsibilities to the players

• Demonstrated skill and experience in the sport

• Participated in different tournaments in Indianapolis, IN

• Semi-finalist in the Fusion Fall Festival, Indianapolis, IN

HONORS AND AWARDS

• U-12 Runner-up Award, Central Indiana Youth Soccer League, Fall Season 2009

• Graduate Teaching Assistantship plus Stipend, Indiana State University, Department of

Technology Management, 2009-2010

• Graduate Scholarship and Assistantship, Indiana State University, School of Graduate

Studies, 2008- 2009

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SUMMARY OF ACTIVITIES AND QUALIFICATIONS

• Society of Human Resource Management, Member

• Moroccan Student Organization, Indiana State University, Active Member, 2008-2010

• International Student Organization, Indiana State University, Active Member, 2007-2010

• Men’s Soccer Club, Indiana State University, Team Member, 2004-2008

• African Student Union, Indiana State University, Active Member, 2004-2005

• Fluent in French and Arabic

• High Proficiency Microsoft Office and Windows

References provided upon request

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