Customer Service Sales

Elizabeth Clark

Home: 630-***-****

Cell: 630-***-****

*********@***.***

Objective: To obtain a position in sales/customer service where I might

use my knowledge and experience for

the mutual benefit of my employer and myself.

Experience: August 2000 to May 17, 2010: Form Plastics Company

St. Charles,

Illinois

Customer Service Representative

Responsible for customer order placement through "Visual" order entry

system.

Generate pack lists and bills of lading to ship

products to customers.

Monitor inventory entries and shipments to achieve customer

satisfaction on order placement.

Work with technical and sales representatives in the preparation of

quotations and the sending of samples

Act as liaison between field sales representatives and customer

to maintain good communications and timely

response to customer requirements.

Work with customers and company personnel to resolve customer

complaints. Issue return authorizations,

monitor returns and issue credit requests

where applicable.

May 1999 to March 2000: Plastofilm Industries, Incorporated

Wheaton, Illinois

Customer Service Representative

Responsible for customer order placement through Chess order entry

system.

Monitor inventory entries and shipments to achieve customer

satisfaction on order placement.

Work with technical and sales representatives in the preparation of

quotations.

Act as liaison between field sales representatives and customer to

maintain good communications and

timely responses to customer requirements.

1985 to January 1999 D. R. Sperry & Company

North Aurora, Illinois

Marketing Services

Responsible for all internal sales functions necessary to effectively

support sales and growth objectives.

Develop and maintain systems or procedures for handling all equipment

quotations.

Constantly review all systems and upgrade or improve as required to

accomplish objectives.

Responsible for customer order placement.

Act as liaison between field sales representatives and customers to

maintain good communications

and timely responses to customers.

References and Work Experience Prior to 1985: Upon request

Education: Graduated from Oswego Community High School

38 Ashlawn Avenue

Oswego, Illinois 60543

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