Customer Service Manager

Cindy Jahnz

**** *. ********* **., *********, WI 53215

(T) 414-***-**** (Alt) 414-***-**** (E)

*******@**.**.***

Objective

Highly motivated Logistics Professional with over 15 years

of experience in account

management, computer systems and customer service operations

within the import /

export and domestic freight services for manufacturing

industries.

Major Accomplishments

Created an ISO training manual.

Received a merit award in 1993 and 2003 for excellence in

customer service.

Received training by the United States Department of

Commerce Bureau of Export

Administration on export controls and licensing.

Experience

2010 - 2010 P & H Mining, West Milwaukee, WI

Export Documentation Specialist

Reported to the Credit Manager with main responsibility of

invoicing international shipments.

2009 - 2010 Schenker Inc, Oak Creek, WI

Import Department Specialist

Reported to Import Manager with responsibility for the

implementation of import breakbulk duties for high volume

special accounts and provided customer service.

2008 - 2009 Schenker Inc, Oak Creek, WI

Export Agent

Bax Global and Schenker merged causing a shift in management

and duties.

Reported to Export Manager with responsibility for

coordinating flow of air and surface

traffic moving to overseas destinations while providing

documentation, waybills and

customer service.

1995 - 2008 Bax Global Inc, Oak Creek, WI

Inside Logistics for Johnson Controls

Entrusted with the most complex customer service issues as a

result of exceptional ability to promptly resolve concerns

and satisfy customers.

Experienced in shipper and carrier export documentation and

banking with a strong command of export laws and regulations.

Implemented and managed the coordination of receiving and

shipping freight from multiple suppliers and locations to end

customer.

Provided leadership in the development of an ISO training

manual.

Developed a data base in access that resulted in automated

monthly billing to customer.

1987 - 1995 Johnson Controls, Milwaukee, WI

Export Assistant

Reported to the International Manager with responsibility for

order entry, purchasing, documentation and the coordination

of goods to end customer.

Showed leadership when asked to assist in the design and

start-up of the automated invoice system.

Entrusted with the most complex customer service issues as a

result of exceptional ability to promptly resolve concerns

and satisfy customers.

Thorough knowledge of all phases of export with a strong

command of export controls and regulations.

Showed leadership when the company downsized and outsourced

me and the logistics responsibilities to Bax Global.

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Education

online training as required by FAA and TSA for Export

Compliance, WI

Certificate

U.S. Department of Commerce Bureau of Export Administration

on Export Controls and

Licensing, MI

Certificate

In house training on various software, WI

no degree

SAP. Procars, Argus, D-Base, Lotus, WordPerfect, MultiMate,

Microsoft Word, Excel, Access, Lotus Notes, Outlook and AOMS.

Skills

Proficient in the use of copiers, scanners, fax machines,

labelers and adding machines.

Interests

I enjoy reading, golfing, and most outdoor activities.

Cindy Jahnz

3405 W. Lakefield Dr., Milwaukee, WI 53215

(T) 414-***-**** (ALT) 414-***-**** (E) *******@**.**.***

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