Project Manager Customer Service

________________________________________Veronica

Moody__________________________________

**** ***** ******* ***********, ******** 65807

417-***-**** *******@*****.***

Microsoft Office Certified professional seeking a career with an

established company which

will allow for utilization of marketing, communication and analytical

skills.

Education: Master of Business Administration with Marketing Concentration

pending December 2011

Missouri State University - Springfield, Missouri

Bachelor of Science in Marketing December 1996

Arkansas State University - Jonesboro, Arkansas

Experience: Business Program Coordinator / Business Instructor

November 2005 - Present

Computer Applications Instructor

Bryan College - Springfield, Missouri

. Responsible for business students' education and internships by

teaching and mentoring

. Instruct students on Business concepts and fundamentals,

Microsoft Office applications and QuickBooks software in a

lecture, discussion, hands-on and web-based instruction

. Awarded '09/'10 "Business Instructor of the Year" by MAPCCS;

Missouri and Kansas Association of Private Career Colleges and

Schools.

. Nominated '06/'07 "Business Instructor of the Year" for MAPCCS;

Missouri and Kansas Association of Private Career Colleges and

Schools.

Office Manager December 2003 - June 2005

Valdoro Marketing L.L.C. - Springfield, Missouri

. Managed reservations/customer service department, responsible

for supervising 15+ representatives

. Provided quantitative reports on sales, reservations and

revenue generation to the corporate office

. Monitored performance and financial goals and objectives

Senior Logistics Analyst / Project Specialist January 2001 -

November 2003

GTSI / Mihlfeld and Associates - Springfield, Missouri

. Supervisor and senior analyst of the analysis team for a third

party logistics firm

. Duties included benchmarking expenses, analyzing data and

projection of savings based on samples of transportation

invoices

. Creation and maintenance of a spreadsheet that adjusted

benchmarks using the Producer Price Index to monitor

fluctuations of transportation costs, resulting in 5% to 15%

customer savings consistently

Market Research Analyst October 1999 - January 2001

Bass Pro Shops / Big Cedar Lodge - Springfield, Missouri

. Creation and implementation of surveys via Internet, phone,

mail, and focus groups, analysis of data, report writing and

recommendations on areas of improvement for Bass Pro Shops'

catalogs, retail stores and web site, and Big Cedar Lodge's

events and promotions

. Presentation of findings to internal departments to assist in

marketing plan decisions and media schedules

Market Research Analyst July 1998 - October 1999

Market Development and Associates, Inc. - Memphis, Tennessee

. Analytical responsibilities included: questionnaire design,

cross-tabulation of data, analysis of data and detailed reports

of findings; qualitative research and reporting

. Project Manager duties included: Travel to client locations for

presentation of study findings and marketing recommendations;

day to day client relationship management

Related Skills: Microsoft Certified in Excel, Word, PowerPoint and Access;

QuickBooks Pro proficient

Strong communication, analytical and detail-oriented skills

Proficient in numerous statistical and financial software

packages and Internet research

Contact this candidate