Process Improvement Data Entry

SHAUNDA I. SNYDER

OBJECTIVE

To contribute to the success of an organization through my in depth knowledge and

skills.

HIGHLIGHT OF QUALIFICATION

A reliable, enthusiastic, creative, well organized and customer oriented team

player. Proven hands on ability to work on independent projects or as a team member.

Detail oriented multi tasker. Able to balance competing priorities and tight deadlines.

Known for quality, timely completion of tasks.

Effective communicator. Polished telephone and excellent proven interpersonal skills

in dealing with all levels of professionals Energetic, patient and diplomatic.

Skilled user of technology. Strong PC and Macintosh computer skills which include:

•1 Typing: 80 wpm

•2 Proficient in Microsoft Office (Word, Excel, and Powerpoint)

•3 Knowledge of database and spreadsheet skills

•4 Able to utilize advanced search techniques for retrieving information from

online databases and Internet search engines

EXPERIENCE

2008 2010 Horizon Blue Cross Blue Shield of New Jersey Newark, NJ

Executive and Government Appeals Analyst

Receive and respond to inquiries and complaints addressed to State and Legislative

offices, and various Officers within Horizon BCBSNJ. Thoroughly investigate

member and facility complaints to reach resolution and determine root cause.

Responsible for documenting and tracking of case assignments to achieve complete

and timely closures.

2006 2008 Horizon BCBSNJ Newark, NJ

Physician Services Coordinator

Provide resolution of basic customer inquiries received by phone or though written

correspondence. Utilized available resources to quickly and efficiently resolve or

redirect inquiries in accordance with prescribed departmental process. Actively

participated in continuous process improvement initiatives (i.e. Inventory reduction).

Assisted other team members and shared experiences, processes and information and

technology related skills.

2003 2006 Sacred Heart School Vailsburg Newark, NJ

Receptionist & Assistant to the Principal

Assist school principal and part time front office supervision. Responsible for meeting

minutes, data entry, heavy filing, phones, e mails and fax inquiries. Prepare

classroom schedules, student registration packets, employee newsletters and

professional correspondence, and regular report preparation for government

agencies.

E MAIL *******.******@*****.***

340 CENTRAL AVENUE SUITE 2 • NEWARK NJ 07103 • PHONE 862-***-****

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