Customer Service Security

MATTHEW R. NEWKIRK

**** *** ***.

Newport News, Va 23607

912-***-****

abjl4z@r.postjobfree.com

OBJECTIVE:

Highlights of qualifications

• 2 Years as a Security Forces Supervisor. 2 years experience as a Security Force Member.

• Expertise in solving complex technical, personnel, and logistical problems, while

increasing production goals, on or ahead of schedule.

• Detail-oriented, organized and courteous professional able to work with diverse clients.

• Computer Skills: Proficient in Microsoft Word, Excel and Internet Explorer. Familiar

with Excel and Access. Type 60 words per minute.

EXPERIENCE

Security Forces Supervisor

• Lead, managed, supervised, and performed security force activities, including installation,

weapon system, and resource security; antiterrorism; law enforcement and investigations;

military working dog function; air base defense; armament and equipment; training; pass

and registration; information security; and combat arms.

• Developed plans, policies, procedures, and detailed instructions to implement Security

Forces programs. Provided oversight, guidance, and assistance to commanders with the

application of information, personnel, and industrial security programs.

• Performed general administrative duties: typing; filing; record management; data entry;

scheduling; making travel arrangements; ordering supplies; and operating copier, fax,

scanner, shredder and printer.

• Entered data into spreadsheets and database daily, updating records for 300+ personnel

and accurately tracking action ticklers.

Customer Service

• Greeted clients in a friendly and professional manner; quickly assessing client needs and

providing information or referral to appropriate resource.

• Assisted customers in completing forms, answering all questions consistently, displaying

helpful attitude and exhibiting outstanding customer service skills in all situations.

EMPLOYMENT

• 09/06- Present Security Forces Member U.S. Air Force

• 07/06-09/06 Assistant Manager Quick Change

• 11/05-07/06 Customer Service Rep/Cashier K-Mart

EDUCATIONAND TRAINGING

School / Course Title

Date

• 16 Feb

SECURITY FORCE APPRENTICE

2007

FUND OF LAW ENFORCEMENT

INITIAL MARKSMANSHIP LAFB

FUND OF GRD COMBAT SKILLS

• AIR FORCE SPECIALTY

25 Jun

INTERNSHIP

2009

JOURNEYMAN

• Cardiopulmonary Resuscitation (CPR) Certified

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