Customer Service Sales

Wendell Barlow Home Office 281-***-****

**** ****** ******* ****

Home 281-***-****

Spring, TX 77373

Cellular 281-***-****

Summary

Customer service and sales-oriented manager with award-winning history of

outstanding sales figures and customer satisfaction.

Experience

Independent Insurance Agent

Nov.2008 to present

Health and Life Agent affiliated with several A-rated insurance carriers

offering Health, Term, Universal and Whole Life policies. Self-directed

goal is 24 policies a month with an average of 18 policies delivered.

BHC Marketing (part-time)

Recruiter for top Annuity Insurance agents nationwide

Dec.2008-Mar.2009

Responsible for making outbound and receiving inbound calls, with daily

goal set at exceeding 150 calls.

Quotas set on the number of agents recruited and the amount of business

written.

Conn's (Retail Appliances and Home Electronics), The Woodlands, TX

Sep.1998-Oct.2009

Store Manager

Responsible for management of all facets of retail store operation,

including personnel development and management, inventory control,

advertising, merchandise displays, sales quota satisfaction, and ensuring

that the appearance of the store meets high corporate standards.

. Created sales totals exceeding $14 million each year. Customer

service average of 92%, Monthly goals set between 1.1 million and 1.7

million. Exceeded goals set by corporate 8 out of 12 months. Facilitate

call center daily with an average day of 420 outbound calls.

. Excellent communication skills and outstanding customer service

abilities coupled with strong leadership and organizational skills in

fast paced environment.

Circuit City, Humble, TX

May 1996-Sep.1998

Sales Representative

Responsible for customer service and sales while maintaining high company

standards of product presentation, sales closures, and appearance of sales

floor.

. Member of Circuit City's President's Club, open only to sales

counselors that are in top 10% (nationwide) of sales figures by creating

sales exceeding $1.5 million in one year.

. Ability to communicate well with customers in order to recognize

their needs and wants leading to completed sales and customer

satisfaction.

American History (Restaurant), Bamberg, Germany

Jan.1994- April 1996

Restaurant Manager

Responsible for all aspects of management: Personnel: Hiring, terminating,

payroll, scheduling, and tax law compliance. Operations: Supervised

inventory, quality and delivery of meats, produce, baked goods, and

beverages; planned menus and scheduled preparation; estimated and analyzed

financial aspects of all costs; maintained health standards including waste

removal, pest control, and government regulations.

Orchidee (Restaurant), Bamberg, Germany

Jan.1991-Dec.1993

Kitchen Manager

Supervised employees, prepared and planned meal selection, and controlled

inventory control.

Education

Licensed Life, Accident, Health Agent

Nov. 2008

Washington State University, Washington, Diploma

May 1982

Lone Star Dec.2012

Military Service

U.S. Army, El Paso, TX and Bamberg, Germany

July 1980- July 1986

Radar Operator--- Air Traffic Controller--- Cook

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