Quality Assurance Supervisor

JAMES P. PENDLETON

Tampa Bay, FL • **************@********.**.*** • Cell: 727-***-****

PROFILE

Principal Production Supervisor and certified Six-Sigma Green Belt with extensive Manufacturing,

Operations, and Process Development technical experience with Fortune Global 500 companies.

Proven ability to work with Quality Improvement Teams and Customers to improve processes,

reduce waste, and save money. Excellent communicator and facilitator with particular attention to

detail. Expertise in the following competencies:

• Six-Sigma Green Belt (Minitab 15) • PD & Commercial Product Scale-Up • SAP

• Control Plans • Process Flow Diagrams

• Failure Mode Effects Analysis • Fluctuating Profit Analysis

PROFESSIONAL EXPERIENCE

Henkel Corporation (formerly National Adhesives), Clearwater, Florida 2006 - 2009

Principal Production Supervisor

Promoted in 2006 to Principal Production Supervisor responsible for commercial scale

polyurethane adhesive production.

Reduced adhesive scrap cost by $317K (-34.7%) in 2007 then $298K (-50.1%) in 2008

working with cost reduction and packaging Quality Improvement Teams.

Reduced extremely moisture-sensitive product package failures by 40% (2008 vs. 2003).

Worked directly with automotive industry customers and Quality Improvement Teams.

Lowered the reject rate by 56% (2008 vs. 2003). Applied Six-Sigma statistical analysis

skills to monthly adhesive product rolling reviews to rationalize specification ranges for 52

product family groups. Summarized data periodically and annually in a technical data

"snapshot" for Senior and Technical Management review.

Transferred polyurethane (PUR) adhesive product technology to the primary Henkel

Contract Manufacturing (CM) site expanding the product line by 43% (2008 vs. 2003).

Prepared and communicated PUR, hot melt, and solvent-based product technology for

dozens of products to major CM plants. This required complete and accurate transmittal of

detailed raw material, specification, technical history, process, and packaging instructions.

Developed, maintained, and published detailed adhesive product summary worksheets for

>100 product SKU's analyzing monthly/annual production volume, quality ratings, monthly

product batch/reject/waiver tallies, complaints, product group matrices, and rework.

National Adhesives, Clearwater, Florida 2002 - 2006

Supervisor - Contract Manufacturing

Promoted and relocated to National Starch and Chemical Company's largest volume Contract

Manufacturing site in Clearwater, FL - responsible for on-site Commercial Scale polyurethane

adhesive production.

Six-Sigma Green Belt certification.

Initiated polyurethane product statistical specification reviews.

Improved steel drum package supply and reduced customer product skinning complaints

by 64% in 2004.

Introduced a formal Root Cause, Corrective Action process for customer complaints.

Implemented a Team project at the production plant to increase product fill weight into

drums. The cost savings were estimated at $50,000. Customers were also able to run

their processes/SKU's longer thus reducing operating costs.

National Starch and Chemical Company, Plainfield, New Jersey 1997 - 2002

Polyurethane Production Supervisor

Promoted to Supervisor Pilot Plant and Toller polyurethane adhesive production and assisted with

Process Development scale-up activities.

Supervised the technology transfer of 11 polyurethane products to our largest Contract

Manufacturing site in Clearwater, FL. Prepared Excel worksheets that estimated the cost

savings to NSCC at $210K.

Generated Microsoft Project documentation with Timelines and Tasks for the transfer of

reaction tanks from Plainfield to Clearwater, FL.

Prepared Technology Transfer Packages for 5 new polyurethane Reactive Hot Melt

products representing 260K lbs. of new business.

National Starch and Chemical Company, Plainfield, New Jersey 1990 - 1997

Technical Specialist

Promoted to Technical Specialist for National Starch and Chemical Company's Natural Polymer

Process Development Pilot Plant and Laboratory Division.

• Supervised the scale-up of a myriad of natural polymer (starch) products via granular reaction,

jet-cooking, enzyme conversion, ultra-filtration, and spray drying processes.

• Responsible for Pilot Plant batch process procedures. Wrote, improved, and maintained all

Natural Polymer Pilot Plant batch processing instructions and equipment Standard Operating

Procedures.

• Delivered lectures and practical training for new Technicians, Engineers, and Operations

Supervisors in laboratory and Pilot Plant procedures and test methods.

• Worked on a Team to assemble and index all Standard Operating Procedures.

• Served on a Corporate Planning & Development Quality Assurance and Recognition Committee.

EDUCATION

RARITAN VALLEY COMMUNITY COLLEGE, Branchburg, NJ

A.S., Chemistry

Outstanding Academic Achievement – Certificates of Excellence awarded in:

• Science and Mathematics (4.0 GPA)

• Chemistry (Departmental Chemistry Award)

PROFESSIONAL CERTIFICATIONS

Six-Sigma Green Belt Certified

COMPANY SPONSORED TRAINING & SKILLS

• Communication Strategies for Managers • Excel

• Financial Awareness • Lotus

• Effective Time Management • Microsoft Word

• Problem Solving and Decision Making • Word Perfect

• Statistics • PowerPoint

• Microsoft Project • Microsoft Works

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