Customer Service Quality Control
Resume:
THOMAS G. DAVIS
Keizer, OR **303
*******.**@*******.***
SUMMARY OF QUALIFICATIONS: Over twenty years of experience in the
facilitation of packaging engineering, artwork development, manufacturing,
documentation support, development of project timelines, quality control
analysis and inventory forecasts. Proficient with multiple software
programs, Word, Excel, and other MS Office software products.
PROFESSIONAL EXPERIENCE
. Strong skills in packaging development and project management.
. Managed multiple projects responsibilities simultaneously to
ensure customer satisfaction and repeat sales.
. Successfully resolved on-site customer concerns through
effective communication.
. Made client presentations with Sales or individually regarding
packaging concepts.
. Work with cross-functional departments to ensure on-time
implementation of projects.
. Developed effective working relationships with cross-functional
teams to encourage continual feedback as to how to improve
existing operations.
. Effectively managed packaging development operation including
engineering, artwork development, project timelines and the
creation of new prototypes and samples.
. Improved client relations with the ability to resolve complex
packaging requirements.
. Provided project management for client projects including
material requirements, and accurate cost.
. Created and implemented designs for new product lines as well as
improved existing product lines to ensure maximum performance
and customer satisfaction.
. Developed evaluation system for suppliers based on quality,
service, cost and reliability.
. Improved existing design models with use of ArtiosCAD and
Kongsburg Premium Line sample table.
. Analyzed forecasting and budgeting procedures to accurately
assess design needs, revenue and profitability.
. Audited clients packaging operations and designed measures and
workflow models to increase efficiency.
. Designed and implemented a successful tracking report system to
accurately manage project status and maintain customer service
levels.
. Conducted all first part article inspections using calculated
dimensions and bend factors to accurately assess product
performance requirements.
. Negotiated and procured inventory supplies to maximize return on
investment.
. Maintained all aspects of engineering support documentation to
assure improved production flow.
. Designed and implemented quality assurance practices for client
purchase order fulfillment process.
. Oversaw purchasing and receiving operations and quality control
of all printing plates and cutting dies.
. Consistently achieved year-over-year growth objectives and
increased profit margins.
THOMAS G. DAVIS
1217 Golden Lane N
Keizer, OR 97303
*******.**@*******.***
EMPLOYMENT HISTORY
BOISE PACKAGING, INC.
2006 - 2009
Salem, OR
SOUND PACKAGING, LLC.
1995 - 2005
Chandler, AZ / Renton, WA
EDUCATION
Tampa Technical Institute Associates of Science - Commercial Arts
1990
Tampa, FL
Artios CAD
Training Seminar Certification of Completion
1998
Institute of Packaging Professional Member
Artios Users Group International Member
References Furnished Upon Request.
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