Customer Service Management

Sonia E. Mart nez Reyes

***** ***** ******* **. - *** 513 Houston Texas 77064

*************@***.*** /407-***-****- 407-***-****

SUMMARY OF QUALIFICATIONS

Over eight years of administrative and office experience related with

customer service, personnel and four year in the education field.

Experienced working with senior management staff. Demonstrating expertise

handling confidential and financial information with accuracy and

dependability. A team player always available to contribute towards group

projects. Reliable with individual assignments delivering top quality work

in a timely manner.

SKILL AREAS/STRENGTHS

o Customer Service Support ( Proficient Microsoft Office

? Payroll

o Detail Oriented, Multitasking ( Time Management ?

Bookkeeping

o Bilingual ( English/Spanish) ? Records Management ?

Teaching

EXPERIENCE

CENTRAL POINTE CHRISTIAN ACADEMY, Kissimmee - Florida 2013-

2014

First and Second Grade Teacher

. Prepare and delivering lesson plans, materials and classrooms for

class activities for different grades, ages and abilities.

. Responsible of teaching and assessing learning and emotional needs of

students.

. Observe and evaluate students' performance, behavior, social

development, and physical health.

. Responsible of writing reports, statistics and formal recommendations

for further actions.

. Organizing parents conferences and other extracurricular activities.

. Researching new topic areas, maintaining up-to-date subject knowledge.

. Support pupils on an individual basis through academic or personal

difficulties through Jesus.

FREEDOMLAND ACADEMY, Orlando -Florida

2013

Teacher Internship - Second Grade Teacher

. Establish and enforce rules for behavior and procedures for

maintaining order among the students for whom they are responsible.

. Observe and evaluate students' performance, behavior, social

development, and physical health.

. Prepare materials and classrooms for class activities.

. Adapt teaching methods and instructional materials to meet students'

varying needs and interests.

. Plan and conduct activities for a balanced program of instruction,

demonstration, and work time that provides students with opportunities

to observe, question, and investigate.

. Instruct students individually and in groups, using various teaching

methods such as lectures, discussions, and demonstrations. Supervised,

transported and escorted students during meals and other activities.

ORANGE COUNTY PUBLIC SCHOOLS Orlando - Florida

2007 - 2013

Office Clerk-Support Assistant - South East Learning Community

. Greeted visitors entering school, answered and directed calls.

. Processed mail, assisted other departments with clerical duties, and

managed office supplies

Paraprofessional - Lake Silver Elementary

Provided assistance to profoundly mentally physically challenged and

emotionally disabled students as prescribed by the teacher or other

certified professional

. Applied basic practice of effective behavioral management

. Served as a floater to various learning areas

. Supervised, transported and escorted students during meals and other

activities.

Support Services Clerk III - Recruiting and Retention OCPS Transportation

. Screened and routed telephone calls, answered routine questions

regarding operations.

. Prepared payroll.

. Maintained student, staff personnel records, data bases.

. Help prospect employees with the application process.

. Requested and calculated statistical information for month-end or year-

end reports.

. Requested work orders for office equipment and supplies, assigned

schedules of work orders.

BANK OF NEW YORK, Orlando - Florida

2004 - 2007

Account Administrator -Funds Transfer Division

o Handled over 5 million daily in International investment accounts and

mutual funds.

o Processed an average of sixty account inquiries and investigations.

o Managed efficiently multiple telephone lines providing the highest

standards in customer service.

o Recognized for my dedication and awarded a certificate "Recognition

for Multiple Suggestion of First Client."

EDUCATION Ana G. Mendez University System

2013

Bachelor of Arts in Education (BA)

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