Customer Service Assistant
Resume:
Sarah Danielle Spence
Rancho Cucamonga CA 91730
**********@*****.***
Objective
Passionate, friendly student ready to meet and exceed values and
expectations.
Academic Background
In Progress-Nutrition Degree
Mount San Antonio College, Walnut Ca
Classes taken include:
. 2 years general chemistry with lab
. Anatomy & physiology with lab
. 2 years biology with lab
. Biological, culture, and medical anthropology
. Spanish
. Math up to statistics
Work History
2008 - 2010 Harrahs Rincon Casino & Resort
. Bell Expeditor at Hotel
o Greet guests with smile and friendly attitude
o Direct bell men & adjust plan to meet demand
o Keep an organized bell desk supplied, efficient, and up to date
. Concierge at Hotel
o Cater to guest's requests for deliveries, outings, directions,
reservations and other needs
o Created a new filing system for bell desk & concierge paperwork
to better serve customers in a timely manner
o Serve customers by using knowledge of area and personal
experience
. Hostess at Fiore Steakhouse
o Coordinate floor plan and server organization
o Build relationships with customers to provide a positive
experience
o Make sure reservations meet business demand and restaurant
capacity
. Busser at Fiore Steakhouse
o First to greet guests at table
o Tend to guest's needs during dining & clear table in a timely
manner
o Provide a positive and memorable experience by maintaining
upbeat and enthusiastic personality
2009 - 2010 Woods Valley Golf Club
. Golf cart food attendant
. Food trailer server
o Take and make guest's orders
o Operate food trailer during shift
Other Experience
Training at Harrahs: customer service initiatives, sexual harassment,
project 21, code of conduct
Volunteer work: dishwasher at diabetic youth camp, operator for Jerry Lewis
telethon, participant in Susan B. Komen walk, youth basketball assistant
coach
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