Post Job Free

Resume

Sign in

Customer Service Quality Control

Location:
King City, CA, 93930
Posted:
October 12, 2010

Contact this candidate

Resume:

Jose Vasquez

King City, CA *****

831-***-****

abjkun@r.postjobfree.com

OBJECTIVE

Energetic and enthusiastic college undergraduate looking for a Retail Sales

position where I can make a positive contribution to the achievement of

company goals.

QUALIFICATIONS

. Over three years of customer service work experience. This includes

customer needs assessment, meeting quality standards for services, and

evaluation of customer satisfaction.

. Proficient in Microsoft Word, Excel and PowerPoint.

. Participated two years in the Virtual Business Course (Soledad) that

allowed me to achieve individual and team goals. The program operated

in a competitive work environment that empowered me to interact with

the local business community to gain valuable knowledge through the

mentorship of business professionals and build team goals to achieve

common goals.

. Knowledge of principles and methods for showing, promoting, and

selling products or services.

. Bilingual- English and Spanish.

. Critical Thinker - daily use of logic and reasoning to identify the

strengths and weaknesses of alternative solutions, conclusions or

approaches to problems.

. Active Listener - Listen attentively to customers' needs, taking time

to understand the points being made, asking questions as appropriate,

and not interrupting at inappropriate times.

EXPERIENCE

April, 2010- June, 2010 U.S Census Bureau/Enumerator

. Planned work by reviewing assignment area to determine organization of

neighborhoods and locate households for conducting interviews.

. Conducted interviews with residents in assigned areas by following

stringent guidelines and confidentiality laws. Explained the purpose

of the census interview, answered residents' questions, elicited

information following a script, and recorded census data on forms.

. Assessed quality control levels on selected addresses, determined

which samples passed or failed, and maintained records for quality

control verification.

. Complied with accuracy standards while maintaining high production

rates.

. Maintained records of hours worked, units produced, miles driven,

quality control results, and expenses incurred in the performance of

duties.

. Met daily with supervisor to review and submit work, and receive

additional instructions.

June, 2009- August 2009 ABM Janitorial/ Day Porter (Inspector)

. Inspected work performed to ensure that it meets specifications

and established standards.

. Coordinated activities with other departments to ensure that

services are provided in an efficient and timely manner.

. Inspected and evaluate the physical condition of facilities to

determine the type of work required.

. Performed or assist with cleaning duties as necessary

May, 2007 August, 2007 Pronto Dollars/Cashier/Office clerk

. Counted daily inventories of cash, checks and money orders.

. Cashed checks and pay out money after verifying that signatures

are correct, that written and numerical amounts agree, and that

accounts have sufficient funds.

. Balanced currency, coin, and checks in cash drawers at ends of

shifts, and calculate daily transactions using computers,

calculators, or adding machines.

EDUCATION

2008 Greenfield High School

2008-2009 Monterey Peninsula College

2009-2010 Hartnell College



Contact this candidate