Customer Service Human Resources
Resume:
GLEN WICKERSHAM
**** **** *** *****, ******* TX *5044
**************@*******.***
OVERVIEW
Results-oriented employee with broad-based skills in customer service, data
processing, document control and human resources administration. Excellent
team building and public relations skills; promote cohesiveness within the
organization, utilize creativity to deal with daily challenges, fast
learner, self-starter and highly motivated. Bilingual; Spanish and
English.
EDUCATION
INTERAMERICAN UNIVERSITY OF PUERTO RICO
Cupey, P.R.
Bachelors Degree
June-2002
Major in Human Resources
Minor in Management
EXPERIENCE
HOSPITAL ESPA OL AUXILIO MUTUO DE PUERTO RICO, INC.
Hato Rey, P.R.
Registration Officer November-1999 to
August-2010
Direct customer service; manage daily cash operations; processing and
opening every patient's record to be admitted at the unit. Information
services by telephone or in person. Translator (English/Spanish). Review
insurance information to submit claims to insurance companies. Management
of every patient's record opened; document handling and filing. Office
supplies inventory control and management; identify the department's needs
to coordinate maintenance services. Give orientation to walk-in and phone
calling clients. Computer software and hardware handling. Document every
administrative procedure; submit periodical reports and document daily
operations. Execute clerical tasks in general.
. Ability to work under great amounts of pressure.
. Strong customer service skills.
INTERAMERICAN UNIVERSITY OF PUERTO RICO
Cupey, P.R.
Campus Mail Clerk August-
1994 to May-1999
Responsible of deliveries, packaging and mail receiving. Give customer
service and perform clerical tasks. Give customers detailed mailing and
post office information as required. Handling and maintenance of postal
vending machines. Cashier.
COMPUTER SKILLS
Windows; MS Office (Word, Excel, Power Point); Internet Explorer.
REFERENCES
Available upon request
Contact this candidate