Customer Service Sales

Bethticha Sterling

**** ** ** ***, *** A***

Lauderhill, FL 33313

954-***-****

*********@*****.***

OBJECTIVE:

IT career opportunity applying analytical abilities, programming, teamwork, and technical

skills.

SKILLS

- Coursework: basic and advanced topics in file system structure, relational database, creating

and maintaining a website and web server, graphics, AS.NET Framework, Application

development techniques in Windows: Classes, Objects, Controls, Forms, and Dialogs and

Database. Basic and advanced topics in operating systems and networking.

- Operating Systems: extensive knowledge of: Windows, basic knowledge of UNIX, Linux,

Windows NT Workstation and Server.

- Programming: C++, C# Visual Basic, Java, SQL, familiar with html,

- Software Applications: advanced knowledge of Word, PowerPoint, Excel, Access, and

Outlook

- Other applicable skills: effective interpersonal communication skills, rapid learner.

EDUCATION

Florida International University, Miami, FL

Bsc. Information Technology, December 2010

Major GPA (4.0 Scale) 3.39

Everest University, Pompano Beach, FL

Associate Degree Computer Information Science, 2008

EXPERIENCE

Vista View Park, Davie, Florida

Student Concession Attendant (April 2010- present)

-Process money received in order to account for park user fees, prepare a variety of contracts in

order to regulate and document use of park facilities/equipment and establish fees to be

collected and issue rental equipment in order to generate revenue, provide recreation equipment

for customer use, and control inventory of equipment.

BankAtlantic Center and Arena (National Hockey Association)

Database Marketer Intern (20 hours per week, 3mnths total: September- December 2009)

- Create and format spreadsheets of customer data. Prepared, completed, and analyzed

surveys, and email campaigns. Help organize e-mail inquiries and requests from customers and

created newsletters with Microsoft FrontPage.

CVS Pharmacy, Margate, Florida

Shift Supervisor (July 2008- 2009)

- Assign task and duties to other employees, provide excellent customer service, applied

decision making skills, operating and counting registers and preparing and verifying store

deposits.

Premier Mortgage, Sunrise, Florida

Asst. Administrator/ Loan Processor (July 2006- 2008)

-Provide excellent customer service and support, organize customer files and assist with

problem solving, provide information that is requested by financial institutions, analyze and

organize loan applications, troubleshoot PC problems and other administrative duties

ITC Tours Worldwide, Jamaica

Assistant Administrator (2004-2006)

-Provided excellent customer service and referral for sales, maintained and updated hotel

inventory and processed vacation packages and reservations

HONORS

President List (5 semesters)

Dean’s List (2 semesters)

ACTIVITIES

Key Club President (former)

Seven Striker Netball Club

REFERENCES: Available upon request

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