Customer Service Manager
Resume:
Erica Ann Watson
Long Beach, CA 90814
**************@*****.***
Education
San Jos State University, San Jos , CA (distance learning), expected
graduation May 2012
Currently enrolled in Master's Degree Program in Library and
Information Science
California State University, Long Beach, CA, August 2010
M.A., Musicology
Received CSULB 2009-2010 Graduate Fellowship for thesis discussing
American secular Christmas music
Phi Kappa Phi Honor Society
Phi Kappa Lambda Music Honor Society
University of Tennessee, Knoxville, TN, Jan. 2007 - May 2008
Enrolled in Musicology Master's Program until transfer to CSULB
New College of California, San Francisco, CA, May 2002
B.A., Humanities
San Francisco State University, San Francisco, CA, May 1999
Academic Certificate in Audio Production from the Music Recording
Industry Program
Professional Experience
University of California, Long Beach, CA, Sept. 2008 - May 2010
Graduate Assistant
Music Appreciation and Research Methods
Assisted professors with classroom set-up and dismantle.
Organized workshops and taught tutorials for undergraduates and
graduates in music history and research methods.
Assisted students with various classroom issues, regarding
assignments, exercises, and tests.
University of Tennessee, Knoxville, TN, Jan. 2007 - May 2008
Teacher's Aide
Responsible for grading assignments, including in-class journals,
quizzes, exams, and term papers.
In charge of audio and video set-up for daily lecturers.
Assisted the professor with student concerns regarding grades and
assignments.
Guest lecturer in Music Appreciation and History of Rock and Roll
classes
San Francisco Pet Hospital, San Francisco, CA, Feb. 1991 - Dec. 2006
Office Manager
Managed a ten person staff.
Responsible for all upgrades to software and oversaw maintenance to
hardware for computers.
Assisted the bookkeeper with accounts payable and accounts
receivable.
Created and implemented customer service procedures including over
the counter and supplemental products.
Secured office funds, including payroll, health insurance and 401k
plans.
Maintained patients' records and doctors' appointments for two
veterinarians.
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