Project Process Improvement

PROJECT COORDINATION ? BUSINESS ANALYSIS ? PROCESS IMPROVEMENT

QUALIFICATIONS & SKILLS

. Over 10 years project and analysis experience

. Microsoft Office 2007 Master Certified: Word, Excel, Outlook and

PowerPoint

. Proficient in Visio, Project, and Access; SQL and Visual Basic to

drive Access data

. Experience maintaining large Access databases, and creating customized

client reports

. Analysis of business processes in multiple projects, products and

systems

. Siebel CRM, Test Director, Winrunner, VAX, DOS, CICS, and Adobe

Reader/Writer, SQL queries

. Utilize PMI Program Standards

. Create and build business solutions

. Analytical and conceptual skills

. Teaching and meeting facilitation skills

. Product life-cycle management

. Comfortable with hardware setup

. Software development life-cycle

. Business process modeling

. Business readiness processes

. Business process improvement

. Business requirements gathering

WORK HISTORY

Volunteer Assistant January 2010 - Present

City of Social Circle Social Circle, GA

. Meet and greet visitors

. Assist city employees with organizing various projects, such as 4th of

July parade and Friendship Festival

. Create a building inventory by obtaining information from county tax

records and business owners

. Library board secretary

Project Specialist 4 September 2006 - June 2009

Harland Clarke Atlanta, GA

. Coordinated notes, action, risk and issues logs, and project schedules

for Project Managers for all size projects

. Coordinated and facilitated project meetings

. Streamlined product database to reduce conflicting information and

customer reruns by 50%

. Converted client requests into logical rules using custom logic

maintenance tool

. Researched and corrected manufacturing issues using SQL queries and

statements

. Eliminated 6,000 unnecessary rules from production entry programs by

working with client managers

Process Improvement Analyst 4 June 2004 - September 2006

John H. Harland Company Atlanta, GA

. Analyzed, advised and documented improved methods and processes for

data management areas

. Identified current and future system processes for migration of 4500

customers

. Ensured user and system requirements were scheduled for release in a

timely manner

. Assisted in documentation, review of test cases, and participated in

User Acceptance Testing (UAT) for scheduled production updates

. Facilitated meetings, planning sessions

WORK HISTORY

Business Systems Analyst 2 June 2000 - June 2004

John H. Harland Company Atlanta, GA

. Created and maintained Microsoft Access database of 38,000+ records

fed both manually and programmatically from more than 30 departmental

areas across the company for use in client migration

. Performed data analysis for company planning of customer details,

including export of data to Excel reports for client migration to new

operating systems

. Reviewed business requirements documents and technical specifications

. Created oral and written communications for meeting presentations

Quality Assurances Analyst 4/Lead June 1996 -June 2000

John H. Harland Company Atlanta, GA

. Managed the timely release of user and system upgrades

. Led teams in the automation and manual testing of large scale software

applications, using HP Quality Center (Mercury Test Director) and

QuickTest Pro (Mercury Winrunner)

. Created negative and positive test plans based on user and system

requirements

. Supervised functional integration, performance, and system testing with

on-site participation

. Created user and system documentation

. Facilitated meetings, JAD sessions

EDUCATION

. Microsoft 2007 Word, Excel, Outlook and PowerPoint Master

Certification

. Georgia Work Ready Gold + Certificate #G9TDHSNYQSG9

. Project Management, Business Analysis, SQL - Skillsoft Training

Certificate

. Business Administration, Judson University, Elgin, IL

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