Customer Service Quality Control

**** ****** ****, **** 240-***-****

Hanover, Maryland

21076

Email: *****@***.***

Oarhe B. Akhigbe

Education Bachelor of Science August 2005 - May,

2009

Morgan State University

Baltimore, MD

Major: Telecommunications

Concentration: Public Relations and Promotions

Organizations AccessPR: A non-profit organization which aims to give

students hands on experience in public relations,

marketing, advertising, publicity and promotions by

engaging in projects and activities intended for career

development

Morgan's Male Initiative in Leadership Excellence (Morgan M.I.L.E)

Skills Technologies: Proficient in Microsoft Office, SQL with

knowledge of Adobe Photoshop and Adobe Indesign.

Other: Research databases, APA style, word processing (50 W.P.M.),

problem solving, strong communication skills, analytical

thinking, customer service experience, quick learner, and a

flair for creativity and originality.

Coursework/

Projects Intro to Public Relations: Require us to select a young

business/organization and create a media kit for them.

Public Relations Writing: Required us to select another

organization and create a host of promotional pieces for

them, from press releases to a story board.

Campaign: Strategically creating every aspect of a PR

campaign based on whatever cause we felt needed exposure.

Other: Marketing, Consumer behavior, Entrepreneurship,

Social psychology courses. Experience with Business and

Marketing plans, concepts and theories.

Employment United States 2010 Census April

2010 - July 2010

NRFU Enumerator

Planned work by reviewing assignment area to determine

organization of neighborhoods and locate households for

conducting interviews; Conducted interviews with residents

in assigned areas by following stringent guidelines and

confidentiality laws; Explained the purpose of the census

interview, answered residents' questions, elicited

information following a script, and recorded census data on

form; Complied with accuracy standards while maintaining

high production rates; Maintained records of hours worked,

units produced, miles driven, quality control results, and

expenses incurred in the performance of duties; Met daily

with supervisor to review and submit work, and receive

additional instructions

Greater Baltimore Urban League Feb 2009 - May

2009 Intern

Within this organization, my major project was promoting and

designing a cover for their annual book "The State of Black

Baltimore".

RCCG House Of Glory, Baltimore 2005 -

Present

Volunteer Work

Technical Department Head, Position entails:

. Designing CD covers and labels

. Utilizing multiple computer software for visual

presentations

. In charge of the overall sound quality every Sunday and

during special events

. Operating the mixer, recording and publishing messages

via CDs and DVDs

RCCG House Of Glory, Baltimore

2008 - Present

Information Team

Position entails:

. Promotions for the church as a whole and individual

events

. Editing and Transcribing articles for the Annual

magazine

. Social media update and maintenance (Blogs, Facebook,

Twitter, etc)

. Search Engine optimization

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