Customer Service Sales

EDUCATION:

Tallahassee Community College -Tallahassee, FL

A.A., Communication - April 2010

Florida A&M University - Tallahassee, FL

B.A., Journalism - December 2011- Currently enrolled

SKILLS & HIGHLIGHTS:

< Impeccable communication abilities

< Excellent with conflict resolution

< Skillful multitasking capabilities

< Strong effectiveness in a team based atmosphere

< Responsible for training newly hired peers

< Organized, critical thinker

SOFTWARE PROFICIENCY:

. Word Processor

. PowerPoint

. Excel

. Ten Key Operations

. Windows

PROFESSIONAL EXPERIENCE:

Dollar Rent A Car Tallahassee, FL

Greeter

2006 - 2008

. Provide customers with appropriate options for completing

rental process

. Process and close customers' rental contracts

. Evaluation of rental vehicles and supervision of service

agents in completing cleaning, service and maintenance to

vehicles

. Provide management with inventory of vehicles in airport

facility

. Assist rental sales agents with desk operations such as

answering phones, sorting vehicles and greeting customers

Yale University

New Haven, CT

Library Service Assistant

2005 - 2005

. Performed shelf-reading and inventory of the book

collections, updated shelf list and marked shelves in

preparation for the moving of collections, and removed

loose materials from volumes to object file

. Assisted in re-shelving portion of the collection to other

location within the library, retrieved materials from the

stacks, Literary & Britannica Room, Micro Text room, and

other locations in Sterling Memorial Library, Cross Campus

Library, and the Music Library, so they can be processed

for Inter-Library Loan and Borrow Direct lending requests

. Matched each paging slip with corresponding items, moved

paging materials from shelving locations to the Document

Delivery office using a book truck, and annotated paging

slips for which items were not found then return slips to

lending or Borrow Direct staff

Showcase Cinemas

North Haven, CT

Concession Stand Lead 2004 -

2005

. Assisted in supervision of 10-12 employees in concession

department

. Provided customer service by assisting customers with

purchase of concession items and location of theaters

. Responsible for maintaining and balancing all cash register

tills and inventory for concession department

Contact this candidate