Manager Technical Support

David Harrison

***** ****** **. *******, ** 478-***-**** ***************@*******.***

Targeting IT System Admin Helpdesk or Field Positions

* ***** ** ***** ** Support. More than 7 years of successful experience in Customer

Service & Technical Support.

Recognized strengths in hardware and software, networking, problem solving & trouble

shooting. Level 2 support, planning/implementing proactive procedures and systems to alleviate

problems in the first place

Will Quickly learn and master new technology; equally successful in both team and self

directed settings; and proficient in a range of computer systems, languages, tools and testing

methodologies.

Education

Currently working on MCP, A+ and Networking+ Certifications

DCSE Associates Certificate

Dell Certified Systems Expert

Blade Center, X series, Highrange, Midrange Server Certified

Tape Library and Autoloader Trained.

Thinkpad, Thinkcentre, TVT Trained.

APC Power Product, and Power related Training completed

Technology Summary

DCSE Associates Degree, Dell Certified Systems Expert. IBM X Series Brand

Certifications:

Server cert.

Windows 9X/NT/2000/XP/2K3, some Vista and Windows7 knowledge

Systems:

Lotus 1 2 3, Excel, WordPerfect, Microsoft Word, Excel Brio, Clarify, Centervue,

Software:

Dream Weaver.

IT Experience

Cooper Communications Group – Garden City, NY/ Macon, GA

Systems Administrator/Technician, (2008 to 2010) Responsible for Install and

maintenance of Server and Rack Mount equipment, including VoIP Box, Routers, Dell Server,

Expansion Chasis, Raid configuration and Network Operating Systems. Install, reconfigured and

Maintained all phone wiring. Trouble shoot and Repaired any issues that arose. Managed 14

Facilities in Central Georgia. Applied Rehab to several trouble facilities after taking over Region,

Re ran cat 5 cable to multiple buildings, insuring up time and stability.

Flying J Communications – Macon, GA

Technical Support District Manager, (2007 to 2008) Responsible for Technical

●

Equipment and Projects in Southeastern Flying J Plazas. Troubleshoot, Repair, Build, replace

broken communication equipment. I maintained 23 stores in Georgia, Alabama, Florida, and

South Carolina. Helped design and install Video Marketing boards above the KIOSKS that ran

scrolling advertisements.

IBM – Atlanta, GA

IBM Server Support Technician, (2005 to 2007) Receive incoming, and make outgoing

●

calls, to support IBM X series brand Servers, and Tape Drives in a Tier 1 environment. Trouble

shoot, Determine Problems, and formulate Action Plans to resolve Technical Hardware

symptoms. I was Responsible for maintaining and meeting solve, and customer satisfaction

ratings. Coordinated parts orders, ensuring quick customer up time. Applied troubleshooting

break fix repair on all hardware and RAID 0, 1, 5, 10 equipment. Assisted customer in Tier 1

software troubleshooting.

References and additional work history available upon request.

Contact this candidate