Active Directory Software

Letty Searcy

**** *. ******* ***** *********, GA 30296 .404-***-**** .

*******@*********.***

Objective: To secure a challenging position with your company providing

the opportunity to utilize my

skills and knowledge in order to aid in the

stability and growth of the company.

Summary of Qualifications

. IT Professional with several years of Corporate Enterprise IT

experience in Windows Environment.

. Diverse IT background in server administration and hardware/software

administration.

. Major strengths include server network support, and Help desk support.

. System Upgrade/migration

. Understanding of Windows XP deployment within a Microsoft Active

Directory environment

. Strong sense of customer focus and satisfaction.

. PC support and Desktop Imaging

. System Network knowledge within a TCP/IP infrastructure

. Strong troubleshooting and research skills

. PC hardware and software support

. Experienced in Network monitoring

. Eagar to learn and take on new responsibilities

Computer Skills:

Operating System: Windows 98, Windows 2000, Windows NT 4.0, Windows XP

Pro, Windows for Workgroups, Windows

XP Home Edition and

Small Business Edition, MS Vista

Edition, Windows Server 2003.

Hardware/Software: Microsoft Windows NT/2000/2003 servers, Commvault

Galaxy,

Windowsx 98/2000/2003/2007, Symantec

Ghost, Microsoft Office Suite, Novell

Netware 6.5, Microsoft Outlook,Veritas

Backup Exec, Arc Serve Backup, Active

Directory, Groupwise 6.x, Microsoft

WSUS, Whats Up Professional Monitoring,

Citrix Presentation Server 4.0,

Exchange Server, Dell Proliant servers, HP servers.

Network Support/Computer Support Specialist

Universal Transcription Service, Atlanta, GA.

Jan. 2001 - Present

. Provides Network Administration and support for the Windows 2003 server

environment.

. Monitor and troubleshoot nightly Backup Jobs, to ensure systems are

backed up successfully.

. Responsible for patch management for all servers and desktops, using WSUS

to deploy

monthly patches. Ensuring all workstations and servers are properly

patched from

viruses and vulnerabilities and has the latest security patches.

. Perform Helpdesk Support for desktop, tablets, software/hardware issues

and

network issues.

. Provide technical supported and troubleshooting for inhouse applications

and resources

. Responsible for training on newly purchased applications and inhouse

applications.

. Provide technical support for Microsoft Outlook email issues.

. Responsible for creating and maintaining network documentation.

. Developed Technical procedures manual and provide ongoing training to the

Operations staff on network

monitoring, patching, Help desk package and backup software.

. Responsible for setting up new user requests.

. Responsible for desktop issues.

. Installed and supported software and hardware onsite.

. Participated in migrating from Novell 6.5 to the new Windows 2003

environment, including desktop

imaging, deployment of desktops, creating new Active Directory users and

moving directories from

Novell to Active Directory .

. Implemented and maintain network monitoring tools to monitor device

outages, cpu, memory and disk

utilization.

. Provide daily troubleshooting and installation of printers.

. Supported Citrix users with connectivity issues.

. Responsible for publishing applications in Citrix.

. Evaluated and Recommended new hardware and software tools for the

company.

. Responsible for the day to day administration of the Microsoft 2003

servers.

. Provide Active Directory support for creating new users, moving and

changing Active Directory accounts

. Responsible for training on newly purchased applications and inhouse

applications.

. Implemented automatic installation procedures.

. Coordinate training for department LAN administrators.

. Implemented and supervised a technical area to resolve technical issues

and

installations. Monitored technical calls and installations,

. Setup procedures to analyze, install, repair and test newly purchased

computers.

Education

Bachelor of Science in Computer Science, June 1987

Tuskegee University, Tuskegee, Alabama

MCP, Microsoft Certified Professional,

CNE, 3.x,4.x,5.x, and 6 Novell Certified Professional,

Professional Development: Maintaining a Microsoft Windows Server 2003

Environment

Professional Development: Managing a Microsoft Windows Server 2003

Environment

Contact this candidate