Customer Service Engineer
Resume:
RICHARD J. BRITTON
Akron, OH 44320
330-***-**** **********@*****.***
OBJECTIVE: To obtain an IT position that utilizes my experience as
a Network Engineer having the responsibility for all aspects of managing
WAN and LAN networks.
TECHNICAL SKILLS:
. ROUTERS (Cisco 2511, 2600, 4000)
. Cisco Switches (3500, 6500)
. Configured Cisco router using standard OS
. Configured Cisco switches using standard OS
. Implemented SNMP on devices to allow for network management
. Use of HP open view Server for network management
. Implementation of HSRP, DHCP, DNS, FTP, TFTP
. Punch Down Blocks, Tone Tracers, Repeaters, Modems, Modular Plug
Crimper
WORK HISTORY:
Account Executive Westlake, Ohio
May 2010 - July 2010
Vanguard Innovations
. Maintaining & Building Customer Relationships
. Creating New Market Share
. Territory Management
. Processing Customer Paperwork
. On Sight Presentations
. Basic Data Entry
Micros-Retail Solon, Ohio
February 2009 - April 2010
Customer Service Representative
. Troubleshoot POS software from various customers
. Install and troubleshoot receipt/report printer issues
. Convert non-lead registers into lead registers
Stanley Staffing, Inc Parma, Ohio
September 2008 - February 2009
Customer Service Representative
. Troubleshoot POS software from various customers
. Install and troubleshoot receipt/report printer issues
. Convert non-lead registers into lead registers
Roadway Express Akron/ Yellow Roadway Akron, Ohio July 2004 -
January 2007
Network Engineer
. Help migrate mainframe from A.C.S. in Pittsburgh to Roadway Express in
Akron
. Make Cat5 cables and terminate cables to punch down blocks
. Run Cat5 cables and fiber optic cables throughout building
. Perform site surveys to upgrade field terminals, and provide
documentation for wireless project
. Perform basis network monitoring and management
. Perform IP address management
Affiliated Computer Services Akron, Ohio
October 1998 - July 2004
Network Engineer
. Troubleshoot mainframe terminal connectivity issues
. Assisted in hub replacement project throughout entire Roadway building
. Perform general configuration, maintenance, and troubleshooting for
routers and switches
Caliber Technology Akron, Ohio January
1998 - October 1998
Network Analyst
. Call and report circuit outages to AT&T or MCI
. Monitor network using HP open view for the following networks: Roadway
Express, Viking Express, R.P.S., and Reimer Express
. Maintain network documentation
EDUCATION: Malone College, Canton, OH
Bachelor of Arts: Business Management, 2006
SKILLS:
. Presenting reports and demonstrating working knowledge of the
problem to the customer
. Testing and implementation of key equipment for emergency repair
of high profile outages
. ?anaging outside vendor and in-house technicians on various
projects
. Organizing and conducting research reports for strategic project
analysis
. Co-coordinated the successful development of several projects
COMMUNITY INVOLVMENT:
. E- CITY- a non-profit program that teaches students
entrepreneurial, business and life skills to enable economic
independence.hat delivers a program to teach students
entrepreneurial, business and life skills to enable economic
HOBBIES/INTERESTS: Project management, research/data analysis,
running, fitness
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