Customer Service Representative
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Arnette Zor
Objective
Providence, RI 02909
To be able to obtain a permanent position where my knowledge, skills and experience would be of
valuable asset.
Education
Community College of Rhode Island Providence, RI
Business September 2003– May 2006
University of Rhode Island North Kingstown, RI
College of Business Administration September 2008 – Present
Professional Experience
All Occasion Limo Transportation Pawtucket, RI
Customer Service Representative July 2008- Oct 2008
Answered telephone, Responsible for processing telephone, email, and fax reservation
requests. Assisted with reservation and customer problem solving.
AAA Southern New England Providence, RI
Dispatcher/Road Service October 1999 – August 2008
Ensured the safety and security of company members, who required immediate attention in
emergency situations. Responsible for gathering and relaying information accurately, while
displaying superior problem solving skills and conflict resolution.
Blue Cross Blue Shield of Rhode Island Providence, RI
Human Resource Assistant June – August 2000 – 2002
Performed information collection, analysis, report writing, process coordination, and
administrative work related to personnel function activities including classification,
recruitment, examination, employee relations, safety, training and benefits.
Skills & Abilities
Knowledge of multi-line telephone systems, dispatching equipment, computer keyboarding, spread
sheets and data bases. Proficient with all Microsoft Office and Digital/ computer data link.
References given upon request
January 3, 2013
Page 2
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