Sales Technician

***** ******* ***** 479-***-****

Lake Road, Home

Prairie Grove, AR 479-***-****

***** ****

matt.shreve@gmail

.com

Matt Shreve

Objective Obtain a technical position providing support for

workstations and servers for an innovative company

that rewards hard work and success.

Experience 12/8/08 - 4/30/09 Case Stack Logistics Santa

Monica, CA - Fayetteville, AR Remote Network

Administrator

Supported 50 users at the Satellite Corporate offices

located in Fayetteville

Worked with Sr. Network Admin to maintain 3 Dell

PowerEdge servers

Programmed and maintained phone / voicemail system

Maintained server backups offsite using Mozy

Maintained physical equipment inventory for all PC

and Phone equipment

Provided hands on support for all onsite users

Researched and tested different quick restore

programs such as Acronis True Image.

4/2007 - 12/5/08 TekSystems / FCFS / Auto Master

Arlington, TX

Network Administrator

Supported 275 users across corporate headquarters and

retail sales lots

Configured and maintained 7 Dell PowerEdge servers

Maintained server backups

Maintained physical equipment inventory

Provided physical and remote support utilizing

UltraVNC

Utilized Aegis ticketing system for PC issues

Complete system replacement and infrastructure

upgrades at corporate headquarters and retail sales

lots.

Thin Client operation reconfiguration on all thin

client PCs.

11/2006- 2/28/2007 Integris Computer

Technologies Springdale, AR

Novell SUSE/OES Linux Network Engineer

Build, Configure, and Administrate Novell SUSE 9, and

Novell OES Linux servers.

Installation and setup of Novell GroupWise 7 Post

Offices, GroupWise

Web Access, and all administration of the system.

Installation of Zenworks Desktop Management on Novell

OES Linux servers and created Complex User Policies,

Workstation Policies, Creation of Snapshot

applications, and used Zenworks to create Images of

workstations.

Complete administration of user accounts, network

shares, and login script creation.

Created and made presentations of software packages

to the customers.

Performed general PC and laser printer repairs.

Worked with software vendor to create a mobile email

solution for a large Novell Groupwise customer

using Palm Treos.

Worked with software vendors directly to solve

issues.

8/1998- 1/2005 Arvest Bank, Lowell, AR

Senior Network Technician

Led three technicians to provide hardware service for

more than 70 client locations in the NW Arkansas

area.

Worked with Senior and Executive client personnel to

address issues regarding upcoming renovations, major

moves, and new location openings.

Responsible for ordering all IT equipment for new

branch at completion of first inside phase.

Responsible for imaging all the PCs, configuring the

printers and install them

Programming the new phone switch with extensions,

call forwarding, and then testing the 911 display.

Provided full hardware and software support of all

office PC equipment including desktop PCs and

peripheral devices.

Operational responsibility for server backups and

restorations as well as hardware support for the tape

devices and disk arrays.

Supported Client Access software for connection to

the AS400 system.

Resetting passwords and creating new user requests

for the AS400 system.

9 months experience working on the Help Desk handling

first and second level phone support, remote

controlling PCs and fixing as many issues as possible

remotely before creating a work order for the

appropriate technician.

Was responsible for HP Laser Jet printer repairs. I

have certificates from Parts Now! LLC in the repair

of HP Laser Jet 4X printers and Laser Jet 5si/8000

series printers.

Created Zenworks group policies that set users

backgrounds to the Arvest standard, it also set

desktop size, refresh rate, screen saver, and removed

user access to the registry, screen saver and display

settings.

Professional 1996-1997 Northwest Technical Institute Springdale,

Education AR

Diploma, Computer Technician Specialist

Community

Involvement January 2002 - Present: Prairie Grove City Council,

Ward 1, Seat 2.

January 2002 - Present: Chairman of the Prairie Grove

Parks Advisory Committee.

References

Seth Connolly: 817-***-****

First Cash Financial, Senior Systems and Network

Administrator

Professional Reference

Dino Hall: 417-***-****

Shac Inc, Director of Legal / Asset Recovery

Personal Reference

Larry Oelrich: 479-***-****

Public Works Directory, City of Prairie Grove

Personal Reference

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