Manager Customer Service

Lafecia T. Robinson

**** ***** **. *** ***, Memphis, TN 38127

(910-***-****(abjk80@r.postjobfree.com

Objective

To gain experience and to further my career with a growing company

Experience

June 08- June Marine Federal Credit Union Jacksonville, NC

2010

Loan Processor

Examined, evaluated and recommended approval of applications for credit

or extension of lines of credit, consumer loans, or credit card

accounts

Analyzed potential lending opportunities involved in each lending

situation to further assist the borrower as well as increase Marine

Federal Credit Union's lending portfolio

Achieved new loans on books totaling $285,575 and $51,800 on new credit

cards YTD for 2009

January 07- June Marine Federal Credit Union Jacksonville, NC

08

Member Service Representative

Provided an informative and positive initial contact for each new

member joining the Credit Union

Thoroughly researched errors and processed corrections for members'

accounts using microfiche, optical disk and/or archives

Dealt tactfully and effectively with difficult members, resolving

member problems and defused irate members

June 05- January Marine Federal Credit Union Jacksonville, NC

07

Teller

Processed member requests, transactions and maintenance

Maintained maximum security, efficiently and accurately over large

amounts of cash and other valuables according to security policies

Maintained confidentiality of information related to the Credit Union

members, employees, and Board Committee members

Teller transactions averaged 2524 per month

January 02-June Its' Fashion Jacksonville, NC

05

Assistant Manager

Assist store manager in daily operations such as customer service,

sales and inventory control

Consistently achieved individual and store goals

Implemented and reviewed store policy to help with supervision of the

staff

Support manager in supervising and coordination activities to employees

to ensure friendly, and courteous service is provided to customers in a

well maintained environment

Education

August 95- May 99 White Oak High School Jacksonville, NC

August 99- May 00 Elizabeth City State

University Elizabeth City, NC

January 01- December 01 Coastal Carolina Community

College Jacksonville, NC

References

References are available on request.

Contact this candidate