Sales Customer Service
Resume:
MICHELE MARRA
Toledo Walk
******.***@*****.*** Long Beach, CA
90813
PROFILE
> Solid administrative abilities with proven successes in a number of
professional environments,
including managed health care, nonprofit administration and
manufacturing production.
> Strong written and verbal skills; able to compose and edit all
manner of written material, make oral
presentations, exercise superior telephone etiquette and deliver
services and information with tact,
discretion and courtesy.
> Experienced in determining and meeting the needs of a broad range
of constituencies; accustomed
and sensitive to regular interaction with diverse populations.
Customer/client-focused with exceptional
follow-through.
> Comfortable in the role of team member or team leader. Proactive
and responsive; able to interface with
all levels of staff and management to set goals, prioritize and
problem-solve. Hands-on with an aptitude
for event planning and coordination. Able to self-manage, work
collaboratively and oversee others.
> Internet literate and PC proficient (including MS Office, Outlook &
Lotus Notes).
EDUCATION
California State University, Dominguez Hills, Carson, CA
Bachelor of Arts in Physical Ed./Kinesiology: Dance Concentration
2007
Golden West College, Huntington Beach, CA
Associate in Arts Degree
2004
EMPLOYMENT
L.A. Care Health Plan, Los Angeles, CA
December 2007-June 2010
Compliance Advisor
Ensured that member-informing communications and marketing materials &
activities were produced/conducted in compliance with state regulation
and pursuant to current policy & procedure for this, the nation's largest
public health plan serving Los Angeles County through Medi-Cal, Medicare
and other programs.
Management Associate
Provided administrative support for the organization's Regulatory Affairs &
Compliance Department.
- Managed Compliance Officer's heavy calendar, including daily packet
preparation.
- Assisted Privacy & Information Security Officer with scheduling meetings
& planning training sessions.
- Provided complete and timely administrative support to staff of 11,
including scheduling, filing, fielding calls,
mail preparation, office supply ordering, correspondence/document
editing, travel planning and
regulatory research.
- Responsible for new employee set-up & orientation; facilitated
acclimation to the department/organization.
- Coordinated interdepartmental & cross-functional committee meetings,
including scheduling and document
preparation, dissemination & archiving; took/transcribed meeting
minutes.
- Administered and tracked mandatory, HIPAA-related and Code of Conduct
training for all employees.
- Served on team charged with the procurement of new educational
software for employees & subcontractors;
provided institutional knowledge of existing software, participated
in RFP process and vetted vendor proposals.
- Provided key support to department's essential mission as an "oversight"
body by assisting with logistical
planning, document submission, and deadline monitoring for internal and
external regulatory audits.
South Coast Dance Arts Alliance, Long Beach, CA
February 2003-December 2007
Administrative Assistant
Provided part-time administrative support to this 501(c)3 organization that
maintains a professional
concert dance company (Nannette Brodie Dance Theatre), and conducts
extensive educational
outreach in greater Long Beach, the South Bay and Orange County.
- Composed correspondence, press releases, program notes and promotional
materials.
MICHELE MARRA
Page Two
- Fielded, screened and returned incoming phone calls on behalf of
organization's Director.
- Maintained mailing lists and updated patron/donor databases.
- Coordinated events and performances; active in all aspects of planning
and execution.
- Directly involved in educational outreach; regularly contributed to
program administration, evaluation and
philosophical direction. Developed student retention initiatives,
participated in instructor recruitment/training.
- Researched grant opportunities/wrote grant proposals.
- Assisted with budgeting, fund-raising, development and donor relations.
- Facilitated volunteer and Executive Board activities, including
communications, meeting scheduling,
agenda planning and taking/transcribing meeting minutes.
Provided dance instruction and program coordination for the Boys and Girls
Clubs of Long Beach.
ABC Unified School District, Cerritos, CA
April 2007-June 2007
Dance Instructor
Selected directly by nationally recognized educator and curriculum's author
to implement pilot dance
program, including embedded, teacher professional development, for
elementary schools throughout
this ethnically and socio-economically diverse district.
- Delivered standards-based (VAPA) dance instruction with strong literacy
component to 3rd & 5th grades.
- Acted as independent program and district liaison to schools;
responsible for scheduling individual
classroom time and maintaining positive relations with classroom
teachers and school administrators.
Compton Dance Theatre Foundation, Compton, CA
May 2006-March 2007
Studio Manager/Instructor
Oversaw all aspects of daily operations for this 501(c)3 organization
dedicated to providing low
or no-cost, pre-professional dance training to underserved and at-risk
youth.
- First point of contact for students, parents, instructors and
volunteers; set tone for studio relations
and responsible for fostering a constructive and supportive
environment.
- Maintained confidential student records; prepared payroll reports and
monthly invoices.
- Assisted organization's Artistic/Executive Director with fiscal
planning, facilities management, creative
decision-making and mission fulfillment.
- Conducted beginning and intermediate Classical Ballet classes for
children.
- Negotiated opportunities and arranged transportation for students to
attend local museums and performing
arts events. Served as organization's coordinator to the LA Music
Center's Dance School Network.
- Facilitated community dance program and provided dance instruction for
Lynwood Youth Center.
HealthWay CTML, Inc., Los Angeles, CA August 1998-
January 2001
Production Coordinator
Coordinated all aspects of production from R&D to "on the shelf" for this
dietary supplement company.
Served as communication link between departments and reported directly to
CEO.
- Managed local warehouse and staff; oversaw international inventory.
- Provided direct creative input and text for product labels and
packaging.
- Wrote, designed and supervised production of printed marketing
materials.
- Negotiated and drafted vendor contracts.
- Researched FDA regulation and supervised compliance.
Assistant to VP of Administration
During re-organization, was instrumental in the development of refined
polices and procedures.
- Redesigned and introduced forms for day-to-day operations, cutting
paperwork by 1/3.
- Formalized several job descriptions, fostering teamwork and efficiency.
- Handled entry-level hiring and staff scheduling.
Marketing Department Secretary
Managed calls, calendars and correspondence for 5 busy outside sales reps.
- Composed English correspondence for non-native speakers.
- Played crucial role in event planning and project coordination.
- Handled all customer inquiries, researched/resolved service issues and
conducted facility tours.
MICHELE MARRA
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Premiere Arts Inc., dba Creative Galleries & FrameStore, Santa Monica, CA
June 1996-March 1998
Purchasing Agent
Administered and executed all tasks related to purchasing, receiving and
inventory control of framing
materials for 13-store retail chain utilizing Mas 90 software.
- Audited, updated/maintained 9000-item materials database utilizing
Dataflex software.
- Worked directly with CEO to streamline back-order tracking system,
improving "on time" delivery by 65%.
- Assisted programmer in many manual-to-computer conversions.
- Liaison between vendors and sales/production staff regarding product
specs, pricing and availability.
- Interfaced with A/P & A/R departments to ensure accurate processing
of purchase orders, invoices & payables.
Design/Sales Consultant
Provided professional and personalized advice to a variety of clients on
design and product selection for
all types of art display and custom picture framing.
- Responsible for frontline customer service.
- Processed daily transaction reports, opened/closed premises.
Artists' Frame Service, Inc., Chicago, IL
1993-1995
Supervisor, Special Projects Department
Directed staff of 7 in highly specialized and intricate framing and display
projects for this, Chicago's
largest custom and commercial picture framing business. Oversaw the
production of up to 30 pieces daily from concept to completion (in most
cases with a 1-week turnaround). Selected by senior-level management to
develop and implement various training programs for sales/design personnel
and production staff.
Efforts resulted in:
- Enhanced communication between departments, which significantly
increased efficiency
in work-order expediting.
- Reduced turnover and improved quality, productivity and morale by
elevating employee skill level
and responsibility.
- Decreased costs with the introduction of refined guidelines for art
handling/storage and materials
allocation/expenditure.
Received 1994 Jay Award given to 3 of 150 employees for exemplary
dedication, initiative and innovation.
Foley's Department Store, Dallas, TX
1992-1993
Visual Trimmer/Merchandiser
Responsible for the timely installation and maintenance of fixtures, bust
forms, mannequins
and seasonal/trend displays in all departments.
- Recognized by superiors for producing handsome table settings, bed
linen displays and
window treatments with limited resources.
- Ultimately charged with entire domestics department.
PG Enterprises, Dallas, TX
1988-1992
Creative Director
Advanced quickly at this commercial framing company with Fortune 500 client
base.
- Began as apprentice framer; promoted to head a staff of 4, assuming
full responsibility
for production management, purchasing and ultimately creative decision-
making.
- Touchstone for sales staff and clients alike.
- Frequently supervised all operations in absence of owners.
Cecy Turner Gallery, Dallas, TX
1986-1988
Gallery Assistant/Framer
- Sold art and framing services.
- Cut mats and fit artwork.
- Prepared daily bank deposits.
- Opened/closed premises.
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