Customer Sales

**** ******* ***. ***** 213-***-****

#* ********************

Pasadena, Ca. @yahoo

91103

Michael Obszarny

Work experience February 2007 Target Corporation

Executive Team Leader-Hard lines

Managed the day-to-day operations of the sales floor team which included the recruiting,

selecting, developing, and retaining of talented team members.

Demonstrated leadership by providing honest feedback, coaching, mentoring, and

recognition. Implemented team trainers, training tools, and the Learning Loop to fully train

team members; following up on training events to evaluate learning progress.

Using the E’s of Excellence to complete accurate assessments of direct reports’

performance and potential; evaluating personal leadership skills in managing the performance

of varying team members; developing a personal plan to improve my own performance

management skills.

Ensuring compliance with company guidelines for presentation and signing; implementing

new company practices as they are established.

January 2004-July 2004 Southern California Edison

Analyst-Program Project 1 (TWA)

Interacted effectively with the Director of FSMRO on strategic recommendations that were

then formulated into 10 PowerPoint presentations. Then presented to 24 service centers for

groups of up to 30 employees.

Communicated effectively with the FSMRO director and regional managers, district

supervisors, and field personal for solutions on projects, scheduling, FSMRO updates, policy

and procedures, customer satisfaction, and implementation of strategic planning.

Integrated and applied new technological, clerical, and desk top skill sets with minimal

training and supervision.

January 1991-November 2004 Southern California Edison

Meter Reader II

Communicated with 10-12 customers daily, via telephone and in person, to solve meter

reading access problems for TOU, RTEM, GS 1 and 2, 120/240 watt residential, and major

IDR accounts.

Successfully resolved customer concerns regarding billing problems, lost dogs, broken

gates, and power disconnects due to non payment.

Trained and supervised employees regarding company procedures, customer relations, and

problem solving to ensure customer satisfaction.

1999-2001 Southern California Edison

Apprentice Lineman

Organized daily work assignments in a productive, effective manner to meet demanding

time constraints with minimal supervision.

Applied GO 95 and GO 128 standards for building and repairing service delivery lines to

ensure compliance.

Supplied and prepared materials for electrical distribution crews.

1. Southern California Edison

Groundman

Evaluated job descriptions for implementing most efficient job task to be performed.

Collaborated with crew members to apply appropriate work methods to complete job

assignments.

Education Cal Poly Pomona, Bachelor of Science-Communication, Dec. 2006.

Mt. San Antonio College, Associate of Arts, June 2001.

Mt. San Antonio College, Microcomputer Communication, 1997.

Related Course Work Target Executive Business College 2007

Frontline Leadership Program certified 2004.

Education Assistant, Mathematics department-Statistics, Mt. San Antonio College.

Computer Skills Proficient in Windows and Tiger operating systems, Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, Lotus Notes, ATS LAN, MMS, SPSS, and CSS/CIS.

Volunteer experience Circle K member-Cal Poly chapter, 2005.

Safety representative for groundmen, Operations Department, 2000.

Leadership award recipient Edison Employees Contribution Committee, 1994.

Edison meter reading safety team representative, 1993.

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