Sales Customer Service

Toni L. Jensen

**** *. ******* *** ***. N***

Aurora, CO 80014

505-***-****

**********@*****.***

Experience

TriCore Reference Laboratories

August 2008 - September 2010 Administrative Assistant Albuquerque, NM

. Provide administrative support to the Director of Compliance and Privacy

and Director of Quality Initiatives including managing and maintaining

schedule as well as basic administrative duties

. Provide administrative support to Quality Assurance department by

performing general office duties including sorting and distributing

correspondence and facsimiles, ordering supplies, organizing, and creating

spreadsheets

. Implemented and trained staff on new electronic process for providers and

clients to access the Medicare Local and National Coverage Determinations

information

. "Super-user" of the StoneArch document control system by maintaining

consistency and ensuring a high degree of accuracy and formatting to all

company policies and procedures

. Take minutes, prepare presentations, and organize all committee material

for Quality, Business Continuity, Safety, and Document Control meetings

attended by executives, directors, and managers

. Prepare and distribute compliance modules and client educational

materials and maintains the distribution database

. Responsible for managing the Great Ideas Program

. Coordinate travel arrangements and special event planning

D.R. Horton, Inc.

June 2007 - January 2008 Sales Assistant Albuquerque, NM

January 2007 - June 2007 Design Gallery Assistant

August 2005 - January 2007 Design Gallery Receptionist

. Possess advanced organizational skills and effective in multi-tasking and

prioritizing activities

. Responsible for scheduling Design Gallery appointments, preparing the

files for the Design Coordinator's meetings and preparation of sitting

rooms for meetings with homebuyers

. Coordinated weekly schedules with security vendors

. Responsible for updating data for management review to various software

applications - such as: Excel, Word, Builder 1440, Laserfiche, Marketing

Studio

. As Design Gallery Assistant, given additional responsibilities with a

commensurate change in title and increase in salary starting 1/07

. Assisted Permitting Supervisor with Permit Applications

. Assisted with filing, organizing and scanning contracts into Laserfiche

for electronic filing

. As Sales Assistant, addressed the problem of identifying Sales Agents to

appropriately receive commissions for their sales. Created a Sales Credit

Report used to easily identify the Sales Agent and/or split be multiple

agents

. Assisted Sales Agents with prospects inquiring about the homes in the

community and escorted them to walk through the homes

. Weekly follow up with homebuyers and weekly marketing to Real Estate

offices

Perfectly Legal

February 2005 - August 2005 Runner Albuquerque, NM

. Delivered and retrieved copy jobs of legal documents to and from law

offices all over city of Albuquerque.

. Copied and organized legal documents, video tapes and assisted with

display boards

. Created invoices for customer billing

Aiken Printing

October 2004 - April 2005 Receptionist Albuquerque, NM

. Answered multi-line phone; Checked and distributed voicemail accordingly

. Greeted and assisted walk-in customers

. Responsible for creating print job files and filing completed jobs into

master files

. Assisted machine operators with organizing print jobs

Pappadeaux Seafood Kitchen

September 2004 - February Hostess Albuquerque, NM

2005

. Developed and utilized multiple skills including customer service,

attention to detail, problem resolution, teamwork and dining room

organization and flow

. Greeted and seated guests; Escorted them to their table and provided

menus

. Managed special seating requests of guests consistent with table

availability

. Coordinated reservations when offered

. Supervised the operation of the dining room, adjusting seating flow to

balance customers among the various service stations.

. Assisted with the duties of servers and bus persons as needed to maintain

service effectiveness and efficiency

Education

Central New Mexico Community College

24 Credit Hours Completed Albuquerque, NM

Skills

Proficient in Microsoft Windows '03, Excel, Word, Outlook, Visio,

StoneArch, Builder 1440, JD Edwards, Laserfiche, Marketing Studio

Attended Fred Pryor Seminar "The Exceptional Assistant" - January 2010

References

Available Upon Request

Contact this candidate