Customer Service Manager
Resume:
Teresa M. Wilson
Santa Barbara,Ca. 93101
**********@*****.***
OBJECTIVE: To obtain a position as an Date Entry Specialist
QUALIFICATIONS:
Excellent Customer Service Skills, Adminstrative, Management, Veterinary Technician, Quick
Learner, Typing, Data Entry, Team Player, Organized,Multi Tasking,
Computer Literate, Accounts Payable, Accounts Receivable, Medical Billing and
Collections,Transcriptions and Quarterly statistics.
EDUCATION
American Career College, Health Care Examiner/Medical Billing/Coding/Data Entry
Orange Coast College, Business Course, Psychology
Golden-West College, Business, Computer ROP, Animal Science
2006 -2010 State Street Chiropractic, Santa Barbara CA., Accounts Manager/Receptionist
Handled all Medicare, Blue Cross PPO/HMO billing and all collections. Assist the doctor with
patient's in back office. Answer phones, take appointments.
Handle payments, Data Entry, Quarterly statistics and transcriptions.
2005 All Care Animal Referral Center, Fountain Valley, CA Veterinary Assistant
Worked in the recovery ward. Monitored all animals after surgery. Recovery ward held around 15
animals. Also helped with assistance in the Ultra-sound ward.
Would work 10 hour shifts, 4 days a week. Duties included checking the I.V's, check
temperature, pulse, gum color every hour. Walked and feed when animal
were out of recovery. Did physical therapy with dogs in pool and exercise treatment.
2005-2006 A-Med Healthcare Center, Huntington Beach, CA Billing/Collections for DME
Collections on my 400 accounts .Billing Insurances such as Medicaid, All Private, Medicare, CCS,
Medical. Statements every month. Phone calls daily.
Daily rejection report, Date Entryt and first time billing for Medicaid.
2000-2005 Albertsons Grocery Store, Santa Ana, CA Bakery Manager
Managed and trained associates in the Bakery Department. Prepared weekly scheduling of all
associates in the Bakery department. Ordered, received,
and inventoried all bakery products. Conducted quarterly Inventory analysis and reconciliation.
Reconciled invoices to received products to ensure proper
pricing and amount ordered. Prepared weekly sales analysis for determination of product sales
and ordering. Managed all invoices of ordered products.
Weekly meetings, Customer Service and Team Player.
1999-2000 Hot off the Grill, Huntington Beach, CA Waitress/Hostess
I waited on and served breakfast every weekend. Worked the 6:00am-I2:00pm shift .Answered
phones, greeted and seated the customers.
Worked at front counter when needed.
1991-1999 Sea Gate Veterinary Hospital, Huntington Beach, CA Office Manager/Veterinary
Technician 1986-1990
Manage all aspects of daily office activity including opening and closing office. Purchase and
maintain inventory of all office supplies.
Process paperwork, create file for all new customers and maintain filing system. Set
appointments. Set up calendar and prepare
reminder announcements for customers regarding annual vaccines, physicals, check-ups and
follow~up visits. Create and maintain
billing of all customers for services rendered. Receive and post incoming money, follow~up with
collection calls. Accounts Payable
and Accounts Receivable. Assisted doctor in post~operative care entailing oxygen flow,
anesthesia revival, trachea tube removal,
antibiotic injection, x-ray developing, taking blood, running blood tests and observation of all
animals. Follow-up with customers for care,
blood test results, and possible complications of the animals. On.call emergency Performed
after.hour care of all animals in the
hospital including feeding, boarding and dispensing medication.
1994 Appraisal Training Services, Newport Beach, CA Office Manager/Career Counselor
Screened and enrolled all incoming students. Cooperated with Counselors to determine
qualifications of new enrollees and
eligibility of disability through respective employees. Maintain all aspects of daily office activity
including opening and closing
the school. All pay-roll called in weekly. Deposits of all incoming checks daily. Monthly meetings.
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