Customer Service High School
Resume:
La Shawn Lutcher
Mobile Phone: 408-***-****
Secondary Phone: 951-***-****
E-mail: *********@*******.***
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OBJECTIVE
An extremely motivated professional individual that is seeking a career
opportunity in Customer Service. This position will enable me to utilize my
skills and experience.
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WORK EXPERIENCE
Customer Service Advocate
March 2008 - April 2010
Kelly Services/Lifescan Milpitas, Ca
Medical Devices and Supplies
Communicate with customers in a professional, friendly and efficient
manner, striving to minimize "wait" time. Maintain solid customer
relationships by handling questions and concerns, handle customer
complaints with integrity and poise and take or refer the complaint to the
appropriate individual/department for further communication. Manage
database records, coordinate with appropriate departments to complete
orders. Interact with customers on product that has been recalled as well
as provide information in response to inquiries about the affected product.
Customer Service Advocate
November 2005 - August 2007
LifeScan a Johnson & Johnson Co. Milpitas, CA
Medical Devices and Supplies
Communicate with customers in a professional, friendly and efficient
manner, striving to minimize "wait" time. Maintain solid customer
relationships by handling questions and concerns, handle customer
complaints with integrity and poise and take or refer the complaint to the
appropriate individual/department for further communication. Manage
database records, coordinate with appropriate departments to complete
orders.
Telereceptionist
June 2005 - March 2006
Direct Line State:CA
Other/Not Classified
Interact with customers to take messages and enter orders as well as
provide information from medical staff and Doctors. Manage database
records. Coordinate with appropriate staff to deliver messages.
Telereceptionist
June 2004 - March 2005
IDS&C Rialto, CA
Telecommunications Services
Interact with customers to take messages and enter orders as well as
provide information from medical staff and Doctors. Manage database
records. Coordinate with appropriate staff to deliver messages
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EDUCATION
Vocational, Banking and Financial Support Services,
10 1990 - 1 1991
United Teller & Mortgage School
Learn banking procedures, received Bank
Teller certificate.
High School or equivalent, General Studies,
9 1987 - 6 1988
Technical University High School
General Studies.
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SKILLS
Windows 98 Intermedi
ate
Microsoft Intermedi
Word ate
Microsoft Intermedi
Excel ate
Typing(40wpm Intermedi
) ate
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