Customer Service Manager

Ruben Gonzalez Jr. *** Maine Avenue #*, Long Beach, CA 90813, 562-***-****

*****@***************.***; www.RealEstatewithRuben.com

OBJECTIVE

My career objective is to be a team leader in a position which offers

challenge, where advancement is achieved through knowledge, hard work and

personal merit.

SKILLS

Microsoft Word, Excel, PowerPoint, Access, Front Page

Excellent communicator

Great leadership abilities

Excellent Multi-tasking abilities

EMPLOYMENT HISTORY

American Realty Brokers, Seal Beach, CA 06/2009 -Present

Consultant/Real Estate Professional

Advised Investors of California income properties

Prospecting

Marketing

Closings

Titanium Solutions, Long Beach, CA

06/2008 - Present

Home Retention Consultant

Informed homeowners on options to avoid foreclosure

Clarified modifications on loan agreements

Property Assessor for current market value

Prudential California Realty, Long Beach, CA 07/2007

-05/2009

Realtor

All real estate sales duties

Prospecting

Marketing

Closings

Fidelity National Title Company, Long Beach, CA

11/2004 - 02/2008

Customer Service Manager

Administered all department functions

Employee Development Supervisor

Monitored team performers for quality and production

Responsible for disciplinary memos and actions pertaining to performance

evaluations

Full interview to hire process

Program Developer of quality service/ control

Responsible for all customer complaints/ product (issues to resolutions)

Equity Title Company, Glendale, CA 08/1999 -

11/2004

Customer Service Assistant Manager

Administered department policies and procedures

Trouble shooting to problem solving for customer/ team member issues

Assist in team coaching sessions

Team progress monitor

Collaborator on the interview and ultimate hiring process

WebWorkerz, Van Nuys, CA 07/1998

- 12/2000

Web Design Assistant

Full charge customer service

Website/ product development asst using various design programs

General office/ administration duties

Gateway Title Company, Burbank, CA 01/1999

- 08/1999

Customer Service Representative

Responsible for all customer service related duties to achieve first call

resolutions

Amend fleet policies

Abstract documents prior to recording

Billing

Responsible for department e-mail requests

Apartment Owners Association, Van Nuys, CA 02/1997

- 01/1999

Credit Department Supervisor

Supervise department

Tenant screening

Customer problem resolution

Analyze to resolution of billing discrepancies

ACCOMPLISHMENTS:

Los Angeles County Office of Education

2010

Career Development Training

Rockhurst University Continuing Education Center 2003

Creativity Day Camp

Fred Pryor Seminars 2003

Management Problems of the Technical Person in a Leadership Role

Management Skills for Secretaries, Administrative Assistants, and Support

Staff

Padgett Thompson Seminars 2002

The Basics of Knock-Your-Socks-Off Customer Service

The Training Clinic 2001

Quality Customer Service

EDUCATION:

Los Angeles City/Valley College, Los Angeles, CA

01/1998 -10/2000

Psychology/Computer Software

Bishop Alemany, Mission Hills, CA 06/1980

High school diploma

References Available

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