Customer Service Sales

Location:

Posted:

September 24, 2010

JOHN GARDNER

********@*****.***

I'm seeking employment where my customer service skills and expertise can

be used to further provide excellent service. Continue to build productive

and professional relationships between a company and its clients.

PROFESSIONAL EXPERIENCE:

Mortgage Outreach Services, Irvine, Ca

2009-2010

Loan Processor

Process short sales and deed in lieu

Process loans for modifications

Counsel borrowers on their mortgage

Loan document retrieval for all mitigation options

Carrington Mortgage Services, Santa Ana, Ca.

2005-2009

Asset Loan Counselor

Counsel borrowers on their mortgage

Reduce delinquency of loans from 0-119 days

Set up repayment plans and forbearance agreements

Review accounts for accuracy

Prepare loans for loan modifications and short sales

Resolve payment disputes for borrowers

Transportation Security Administration, Los Angeles Ca. 2002-

2005

Security Baggage Screener

X-ray bags for explosives and other devices

Insure safety for airlines and passengers

Quickly and effectively solve customer challenges

Maintain Quality control of passengers and provide customer service

EDUCATION:

San Pedro High, San Pedro Ca.

1991-1994

General studies, High School Diploma Earned