Human Resources Manager
Resume:
YAMIRA PIMENTEL
(***** Middleglen Rd. Haslet, TX 76052 ( ***.********@*****.*** (Mobil:
Profile
Human Resources Professional with excellent experience in all functional
areas. Strengths have been developed in employee relations, talent
management, benefits, staffing and selection. Professional background
includes experience in personnel supervision, coordination, planning
and marketing strategy. Proactive individual, highly organized,
outstanding communicator with excellent interpersonal skills. Proven
relationship management and influencing skills.
V Experience in a Business to Business environment for an Outsourcing
Call Center Operations.
V Ability to work in a highly pressured and ever changing environment
with strong problem-solving capability.
V Effective presentation skills and ability to meet multiple deadlines.
V Computer skills using Windows environment, Microsoft Word,
Excel, Power Point, Outlook, People Soft, AP System,
Workforce, Kronos, Smart Stream and Internet.
V Bilingual (Spanish and English).
Career History
EDD Personalized Marketing, INC.
August 2010
Human Resources Manager
Responsible for establishing, implementing, directing, planning and
coordinating all Human Resource programs and activities required to support
senior management. Participate in business strategies as part of the
decision making team. Responsible for recruiting, training, employee
relations, employee activities, payroll, compensation and benefits. Provide
coaching to all the directors and managers serving as liaison with the
employees.
. Develop and Structured the Human Resources Department including
Organizational Development & Training area.
. Implemented EDD University Program, with a partnership with RCCC and
Call Center School, establishing a career path for Team Leaders and
Supervisors, contributing to a continual reduction of turnover in this
level.
. Designed and implemented companywide policies and procedures in the
areas of recruitment, benefits and training & development.
. Talent Management and Succession Career Plan- Identify Key Position
and Performance position holders. Designed development plan for
individuals - 100% implemented
. Reduced legal costs during 2005-2007, assisting directors and managers
in conflict areas and performance management, providing advice and
recommendations for communication and performance improvement.
. Restructured headcount between temporary and regular employees,
reducing costs and Call Center's Turnover.
CitiFinancial member of Citigroup
Human Resources Manager
. Promoted from HR Coordinator to Human Resources Manager within the
first six months of being hired.
. Provide proper coaching and assure procedures are in compliance at all
levels of the company with the Puerto Rico and Federal Laws.
. Development and administration of multiple HR initiatives of impact
within the operations such as headcount management, talent/performance
management, employee recognition and incentive programs, among others.
. Contributed to the implementation of new hire's technical training
program, which improved efficiency, service, and a higher retention of
employees.
. Participated in the successful start-up of the human resources
department.
Yamira Pimentel
(10861 Middleglen Rd. Haslet, TX 76052 ( ***.********@*****.*** (Mobil:
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Educational Background
Completed SPHR Test preparation course
MBA in Human Resources Administration
Thesis in process
Bachelor in Business Administration
Major in Management with Minor in Human Resources and Finance
Universidad del Sagrado Coraz n, San Juan PR
Memberships & Professional Affiliations
. The American Society for Training and Development (ASTD)
. Society for the Human Resources Management (SHRM)
-President of Student Chapter, Universidad Del Sagrado Coraz n (1992-
94)
-Current Member of S.H.R.M. Professional Chapter
-SHRM PR 2006 Annual Conference& Exhibition Committee Director
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