Customer Service Administrative Assistant
Resume:
Tina Schuenemann
Carrollton, Texas 75007
**********@*****.***
EDUCATION
**** - **** ***** ********** -
Bachelor's Degree in Business Administration
Concentration in Business Information Systems
EXPERIENCE
APR 2007 - PRESENT SOUTHWEST AIRLINES FEDERAL CREDIT UNION
Executive Administrative Assistant /IT (Dallas,
Texas)
. Daily, Weekly, Monthly, Month End Processing and Semi Yearly Service
Pack Installs
. Daily routine help desk request - user name and password resets,
printer changes, software removals/installs on network PC's
. Update reports for all departments - Daily, Weekly and Monthly report
refreshes
. Daily backups and system restores
. Upload updated and new documents to Intranet
. Communicate with all levels of Management to meet the needs and
requests for all departments
. Work closely as a team with four other employees
. Manipulated and ran Daily, Weekly and Monthly reports
. Conducted weekly loan audits for EVP of Financial Services
. Update and maintain confidential employee files for EVP of Financial
Services
. Updated Monthly/Yearly Budget for EVP Systems
. Create forms for Financial Services Department
. Updated and maintained Mortgage Policies and Procedures
. Assisted Training Manager with new hire presentations and
documentation
. Assisted Training Manager with yearly/mandatory presentations and
documentation
. Documented, prepared and delivered minutes for all
Operations/Supervisor meetings
NOV 2005 - AUG 2006 PANAMERICAN ELECTRONICS
Executive Administrative Assistant (Farmers Branch,
Texas)
. Develop company marketing tools and post updates
to company website
. Create and edit organizational charts
. Compile and complete Employee Handbook
. Handle all confidential employee and company
information
. Schedule all meetings and travel
. Created work instructions for Customer Service
team
. Construct and edit User Manuals
. Handle all escalated Customer Service calls
JAN 2002- JUN 2005 NETWORK MULTI-FAMILY COMPANY
Operations Projects Coordinator (Irving, Texas)
. Wrote Operations Team policy/Procedures
. Created and implemented advanced tools to produce
accurate and more efficient productivity reports
. Monitored technician performance with existing
reports
. Supported technicians and subcontractors
. Researched and resolved customer billing issues
. Handled all bids
. Managed all database table maintenance
Previous positions held:
. Research Administrator -Terren Commercial (Dallas,
Texas)
. Sr. Customer Service Representative - BancTec
(Dallas, Texas)
. Human Resource Assistant - Link House Publications
(Dallas, Texas)
. Receptionist/Administrative Assistant - Link House
Publications (Dallas, Texas)
REFERENCES AVAILABLE UPON REQUEST
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