Customer Service Manager

Mathew Worstell

**** **** ***** **. *****, CA *5307

209-***-****

Objective:

To secure position as Network Support Technician

Education:

Institute of Technology Modesto, CA June 3, 2011

Network Support Technician

Qualifications:

. Microsoft networking

. Windows 98

. Install External Devices

. Linux Networking

. Windows XP

. Troubleshooting

. Novell Networking

. Windows Server 2003

. TCP/IP, DHCP, DNS

. Local Area Networking

. System Support and Recovery

. Hardware Support

. Anti-virus

. CAT5 Cabling

. Operating System Support

. Remote Access

. Video, I/O and Sound Cards

. Application Support

. Helpdesk Software

. Install Software

. PC System Construction and Setup

. Typing

Employment History:

Sonic Drive-in 1483 W. Colony Rd Ripon, CA 06/2008 - 06/2009

Night Manager: As a night manager I had to provide excellent

customer service so that customers would keep coming back, keep the store

cleaned and well stocked for the morning shift, balance drawers and ready

bank deposit, manage a team of about 5 or 6, make sure food was made and

delivered properly, serve and cook food, answer customer questions and

handle complaints, stock inventory

Flying J 1501 N. Jack Tone Rd Ripon, CA 04/2010-06/2010

Cook/Prep Cook: As a cook at Flying J I had to keep the buffet

stocked and fresh, make pizzas for the pizza cart and keep the cart

stocked, prep for next shift and keep the kitchen clean, cook meals for

ordering customers, stock inventory

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